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Switch to a different internet connection with less users and/or reset your network settings and try again, @erfan . If the issue persists, perform a routine repair from the right-corner of the login menu and/or clear the game cache, and restart your device.
If the issue still persists, you can report the issue through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu. You may also submit a report about this through #bugs in compliance with the channel's instructions. If your issue relates to the following post mentioned below, you may include the required user information in the post:
Great response, but I do not have much people on the internet while im playing and it operates at max capability, achieving around 100 mbps download and 20 mbps upload. I also have done routine repairs multiple times as well as even just deleting and redownloading the game. It still persisted.
Do you think the problem will be even seen if I do post in that thread/post?
You may report your issue in the aforementioned post with the details of numeric PUBG MOBILE user identification, server, device, operating system version, network type (Wi-Fi and/or Cellular Data), country and a video. The post is now marked as ready and Tencent will review it during their business hours and update the affected players in that following post.
Thanks so much man, I really hope I can get this fixed. I'm pretty sure its the iOS 17 update that is making it lag. I had iOS 16 before this and it wasn't lagging as it is now.
If the in-game customer service has determined that your request cannot be approved, unfortunately, your issue cannot be assisted further through the community. Your only option is to submit another claim in-game with accurate and required information and reach out from a device you use more often.