hm yeah that's indeed odd. Perhaps something in your account audit logs that may show what happened?

hm yeah that's indeed odd. Perhaps something in your account audit logs that may show what happened? If nothing is in there, you may have to create a billing ticket instead

PepsOP•11/27/24, 1:43 PM

?billing

SuperHelpflare•11/27/24, 1:43 PM

Cloudflare's billing system is undergoing some changes/migration. During this period, you may notice extra bills, incorrect bills, or other issues.

To resolve these issues, create a Support ticket by using the following link (you must be logged into your Cloudflare account): https://dash.cloudflare.com/?to=/:account/support

Note that all accounts, even Free plan accounts, can create billing tickets. Tickets are the only way to resolve billing issues; we cannot help you in this Discord.

PPeps hm yeah that's indeed odd. Perhaps something in your account audit logs that may...

Ravager•11/27/24, 1:49 PM

here is ticket system for free plans too? submitting cases via support working?

RRavager here is ticket system for free plans too? submitting cases via support working?

PepsOP•11/27/24, 1:50 PM

yep, like the message above you mentions, you can still submit a billing ticket even if you don't have a active paid plan

PPeps yep, like the message above you mentions, you can still submit a billing ticket ...

Ravager•11/27/24, 1:50 PM

thanks

zerozerozeroone•11/27/24, 1:54 PM

There's a fault with cloudflare dashboard when trying to login with two factor on endpoint https://dash.cloudflare.com/api/v4/two-factor

Zzerozerozeroone There's a fault with cloudflare dashboard when trying to login with two factor o...

Idle•11/27/24, 1:54 PM

that fault is...?

IIdle that fault is...?

zerozerozeroone•11/27/24, 1:55 PM

it's not my fault, don't blame me

Idle•11/27/24, 1:56 PM

what

Idle•11/27/24, 1:56 PM

yes, what's the issue

PepsOP•11/27/24, 1:56 PM

yes

zerozerozeroone•11/27/24, 1:57 PM

524 timeouts, it's starting to come back now

Idle•11/27/24, 1:57 PM

oh i see what you mean

Idle•11/27/24, 1:58 PM

the dash is incredibly slow rn

Idle•11/27/24, 1:58 PM

PepsOP•11/27/24, 2:02 PM

seems like it may be better now

PepsOP•11/27/24, 2:02 PM

went from 15s waiting for orgs/accounts list to load to 1s

PPeps seems like it may be better now

Idle•11/27/24, 2:03 PM

yup, seems to be back

Rahul CCi•11/27/24, 2:22 PM

Hi,
I am Rahul, I am having a major issue with Cloudflare support. We are unable to open support tickets, and the chat option isn't available either.
We are on the business plan and also have Zero trust standard.
These options were working till last week when all our licenses were disabled, we had to log in to the dashboard and add back the licenses.
Since then, we have not been able to open an7y cases or chat with support.
Now we are getting alerts for one of our domains being unavailable even thought its on thne business plan and we cannot get support

RRahul CCi Hi, I am Rahul, I am having a major issue with Cloudflare support. We are unable...

PepsOP•11/27/24, 2:24 PM

What is the issue/error you're exactly getting when trying to open a ticket?

Rahul CCi•11/27/24, 2:26 PM

No error, my option to create a support ticket or start a chat are missing on my dashboard, it doesn't matter which option or work flow I select

RRahul CCi No error, my option to create a support ticket or start a chat are missing on my...

PepsOP•11/27/24, 2:29 PM

Hm that's indeed weird if you have a business plan. Can you go ahead and choose these categories? Then mention all the issues you're encountering in the ticket, and support will make sure it's getting triaged correctly

PepsOP•11/27/24, 2:30 PM

also send the ticket ID here, then I'll send it to someone to make sure your ticket is going in the right basket

Rahul CCi•11/27/24, 2:31 PM

We did this and I opened the case on the 13th no one has picked up my case or even reposned, the case was created as P1

PepsOP•11/27/24, 2:31 PM

can you send the ticket ID of that?

Walshy•11/27/24, 2:31 PM

what's the ticket id

Rahul CCi•11/27/24, 2:40 PM

Here is the ticket from the 13th 01269471
Here is the ticket from yesterday 01288455 & 01288572

All are P1

Walshy•11/27/24, 2:44 PM

Creating more tickets only slows down response times, please stick to just one

Rahul CCi•11/27/24, 2:46 PM

Can you help get a support agent involved with one of the tickets?

PepsOP•11/27/24, 2:47 PM

Did you poke already someone Walshy? Else I can forward it to the esc forum

Rahul CCi•11/27/24, 2:56 PM

I believe Walshy is replying to me but I don't have a confirmation if he is gettung someone to look into my ticket

RRahul CCi I believe Walshy is replying to me but I don't have a confirmation if he is gett...

PepsOP•11/27/24, 3:26 PM

yeah we're forwarding it to support so they can take another look at your ticket and get it on the right track

Rahul CCi•11/27/24, 3:54 PM

Thanks

AAbi Does cloudflare images support avif files?

Erisa•11/27/24, 4:55 PM

for input no, for output yes https://developers.cloudflare.com/images/transform-images/#supported-formats-and-limitations

Cloudflare Docs

Transform images | Cloudflare Images docs

Transformations let you optimize and manipulate images stored outside of the Cloudflare Images product. Transformed images are served from one of your zones on Cloudflare.

vishvish•11/27/24, 6:12 PM

Hello
I keep having a issue with some of our API calls , we are getting a 525 error code this is ssl handshake issue where the server disconnect without a response to the callback api.
this issue does not happens all the time

G Pa Dax•11/27/24, 6:22 PM

Just getting started with CF and their cdn/api process

rich•11/27/24, 8:13 PM

does cloudflare usually just act first on abuse reports then do the manual review after it's been disputed?

TheUnrealZaka•11/27/24, 8:41 PM

hello! i have a question, i have sucessfully recovered my domain on my registrar after 80 days of downtime, and now i want to recover all the cloudflare settings that i had on this domain. How can I archieve this? the only thing that i have is the dns config file, and i want all the config of page rules, redirect rules, etc.

1.1.1.1APP•11/27/24, 8:58 PM

DNS over Discord: WHOIS

home.tristinkorbel.xyz
-------------+------------------------------
Registrar    | Namecheap                    
Registration | Sat, 26 Oct 2024 22:04:35 GMT
Expiration   | Sun, 26 Oct 2025 23:59:59 GMT
Abuse        | abuse@namecheap.com

home.tristinkorbel.xyz
-------------+------------------------------
Registrar    | Namecheap                    
Registration | Sat, 26 Oct 2024 22:04:35 GMT
Expiration   | Sun, 26 Oct 2025 23:59:59 GMT
Abuse        | abuse@namecheap.com

1.1.1.1APP•11/27/24, 8:59 PM

DNS over Discord: WHOIS

home.tristinkorbel.xyz
-------------+------------------------------
Registrar    | Namecheap                    
Registration | Sat, 26 Oct 2024 22:04:35 GMT
Expiration   | Sun, 26 Oct 2025 23:59:59 GMT
Abuse        | abuse@namecheap.com

home.tristinkorbel.xyz
-------------+------------------------------
Registrar    | Namecheap                    
Registration | Sat, 26 Oct 2024 22:04:35 GMT
Expiration   | Sun, 26 Oct 2025 23:59:59 GMT
Abuse        | abuse@namecheap.com

1.1.1.1APP•11/27/24, 8:59 PM

DNS over Discord: A records

home.tristinkorbel.xyz A @1.1.1.1 +noall +answer

home.tristinkorbel.xyz A @1.1.1.1 +noall +answer

NAME                   | TTL  | DATA          
-----------------------+------+---------------
home.tristinkorbel.xyz | 300s | 172.67.164.132
home.tristinkorbel.xyz | 300s | 104.21.10.209

NAME                   | TTL  | DATA          
-----------------------+------+---------------
home.tristinkorbel.xyz | 300s | 172.67.164.132
home.tristinkorbel.xyz | 300s | 104.21.10.209

diggy diggy hole

•

11/27/24, 9:00 PM

Erisa•11/27/24, 9:01 PM

@Dʀᴀɢᴏɴ you can do this in https://discord.com/channels/595317990191398933/882257884447133757

EErisa @Dʀᴀɢᴏɴ you can do this in https://discord.com/channels/595317990191398933/88225...

Dragon•11/27/24, 9:02 PM

my bad

EErisa @Dʀᴀɢᴏɴ you can do this in https://discord.com/channels/595317990191398933/88225...

Dragon•11/27/24, 9:02 PM

while you here - where can I get help/talk about zero trust stuff?

DDragon while you here - where can I get help/talk about zero trust stuff?

Erisa•11/27/24, 9:03 PM

#cloudflare-one

HHello, I’m Allie!IIRC some of the archive bots like IA and CommonCrawl are flagged as AI because ...

Hammer•11/27/24, 10:04 PM

I mean, you could exclude some IP addresses like those associated with save page now

Hammer•11/27/24, 10:05 PM

their dataset are locked

Hammer•11/27/24, 10:11 PM

Actually, save page now is not even a verified bot

whoisit•11/27/24, 11:49 PM

hello guys i have problem anyone can help me? all of my website request blocked by waf . all waf settings on essentially off . i put my ip to whitelist on cloudflare but still show me 403 forbidden

home.tristinkorbel.xyz -------------+------------------------------ Registrar | Namecheap Registration | Sat, 26 Oct 2024 22:04:35 GMT Expiration | Sun, 26 Oct 2025 23:59:59 GMT Abuse | abuse@namecheap.com

hm yeah that's indeed odd. Perhaps something in your account audit logs that may show what happened?

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