Why was a fee charged to me for modifying the monthly subscription package of Stream

xiechaoOP•12/1/24, 7:11 AM

I purchased a streaming package for $10 on October 25. On November 12, I modified the package to add 10,000 minutes of video storage for a total of $50. However, a fee of $20.97 was deducted from me on November 12. Another $60 was deducted from me on November 25th. I don’t know what the $20.97 was deducted from me on November 12th.

xiechaoOP•12/1/24, 7:12 AM

It seems like an extra fee was deducted from me. I don’t quite understand it. Can you help me explain it?

Xxiechao Why was a fee charged to me for modifying the monthly subscription package of St...

1984 Ford Laser•12/1/24, 9:36 AM

No, I have no idea. You need to open a billing ticket

Xxiechao Why was a fee charged to me for modifying the monthly subscription package of St...

1984 Ford Laser•12/1/24, 9:40 AM

Only thing I can think of is that the ~$20 fee on the 12th is the prorata fee for the minutes of storage from 12-30november, instead of a full month where it would cost $50

1984 Ford Laser•12/1/24, 9:40 AM

What does the invoice from the 12th say?

xiechaoOP•12/1/24, 10:39 AM

I can send you the bill to take a look

xiechaoOP•12/1/24, 10:42 AM

I don't know what fees were deducted on November 30th and October 12th, they were $25 and $20.97 respectively

Xxiechao I don't know what fees were deducted on November 30th and October 12th, they wer...

xiechaoOP•12/2/24, 8:07 AM

help my

Xxiechao help my

1984 Ford Laser•12/2/24, 10:13 AM

Raise a billing ticket

Hashim•12/3/24, 5:31 AM

How to Show WHEP Stream in React App?

Hello everyone,

I'm trying to display a video stream in my React app using a WHEP URL. Here's what I've attempted so far:

Used the ReactPlayer library to load the WHEP URL:

Copy code
<ReactPlayer 
  url="http://localhost:1985/rtc/v1/whep/?app=live&stream=livestream" 
  playing 
  controls 
/>

Copy code
<ReactPlayer 
  url="http://localhost:1985/rtc/v1/whep/?app=live&stream=livestream" 
  playing 
  controls 
/>

Tried using the <video> element directly with the WHEP URL, but it didn't work.

Could someone help me figure out the correct way to display this stream in my React app? Any guidance would be greatly appreciated!

the.12th.doctor•12/3/24, 8:35 PM

Anyone from the stream team at re:Invent this week? Would love to meet up and discuss my use case.

SpikeViper•12/3/24, 8:42 PM

Is there anywhere or anyone for Cloudflare Calls?

SpikeViper•12/3/24, 8:43 PM

I'm getting very useless api errors and the documentation is very sparse

SSpikeViper Is there anywhere or anyone for Cloudflare Calls?

1984 Ford Laser•12/3/24, 8:51 PM

#calls is where you'll wanna post

jp•12/5/24, 6:20 PM

Just want to leave a little bit of stream billing feedback/rantback

Buying storage in chunks is annoying. Please add usage based/overage billing after buying time blocks.

Kaizen - I will not DM U First!•12/6/24, 10:14 PM

Does anyone know if webRTC supports on demand video replay yet ? Literally waiting for this feature for more than 2 years now

Kaizen - I will not DM U First!•12/6/24, 10:16 PM

How come product team never respond to this question ?

stream

1984 Ford Laser•12/6/24, 10:19 PM

Maybe because its not ready yet? Repeatedly complaining won't get it done faster

Jace•12/7/24, 12:09 PM

would love to use stream but i can't because cloudflare's broken as hell

Jace•12/7/24, 12:11 PM

cloudflare's subscriptions system is absolutely ass

Jace•12/7/24, 12:11 PM

https://tenor.com/view/rat-dance-funny-rat-dance-dancing-rat-gif-1874324974880693067

Tenor

11984 Ford Laser Maybe because its not ready yet? Repeatedly complaining won't get it done faster

Kaizen - I will not DM U First!•12/8/24, 8:45 AM

Repeatedly their sales rep making promise to deliver every year doesn’t help the reputation either.

kai•12/11/24, 6:18 AM

Is it possible to restrict the aspect ratio of the streams being generated from the original video? The video that I'm uploading is not of

16:9

16:9

aspect ratio but I want generated streams to be in that ratio, is it possible to do so?

Gagan Suie•12/11/24, 6:16 PM

PLEASE fix this so i can set 3 days limit to delete recordings:

{\"result\":null,\"success\":false,\"errors\":[{\"code\":10060,\"message\":\"Invalid deleteRecordingAfterDays value: The deleteRecordingAfterDays value must be between 30 and 1096 days\"}],\"messages\":null}

{\"result\":null,\"success\":false,\"errors\":[{\"code\":10060,\"message\":\"Invalid deleteRecordingAfterDays value: The deleteRecordingAfterDays value must be between 30 and 1096 days\"}],\"messages\":null}

Jack (V1CE)•12/13/24, 1:10 PM

I have added subtitles VTT file to cloudflare but it doesnt seem to let me show subtitles on the stream

Jack (V1CE)•12/13/24, 1:10 PM

Anyone have any ideas?

Eupheminis•12/14/24, 1:18 AM

How cloudflare streams minutes are billed? Where can I see my used minutes?

Vanquish-•12/17/24, 1:39 PM

Greetings all! Has anyone else ever received an unknown error when a livestream video recording should encode, but is unable to for "an unknown reason?"

Eupheminis•12/17/24, 10:13 PM

I have experienced random disconnects streaming to cloudflare.

VVanquish-Greetings all! Has anyone else ever received an unknown error when a livestream ...

1984 Ford Laser•12/17/24, 11:43 PM

I've had this happen maybe once or twice after dozens of streams, but not for any reason that would stand out. I always have a backup recording earlier in my pipeline

Vanquish-•12/17/24, 11:44 PM

I've seen the error for all of my test streams. Unable to get any recording to encode and save. I read somewhere online that it may be related to lack of metadata.

Might I ask your technique for middle-manning a recording process in the stream chain? @1984 Ford Laser

1984 Ford Laser•12/17/24, 11:58 PM

I use AWS Medialive for stream compositing, which is capable of exporting a rrecording to S3. There will also be a recording on the device doing the streaming, so usually 3 copies at minimum

1984 Ford Laser•12/17/24, 11:59 PM

You could also re-stream to a private YT stream key for a simple free solution (haven't tested tbh)

Arvind•12/18/24, 6:14 AM

Hi, We want to use Cloudflare stram for our business and we gave a shot to "orange" (client for Cloudflare streaming) but we are facing many issues.

We tried to reach support through email but no one is replying. Can someone please help us here?

AArvind Hi, We want to use Cloudflare stram for our business and we gave a shot to "oran...

Arvind•12/18/24, 12:24 PM

Okay, so I am able to stream from Livekit to Cloudflare stream using low latency HLS (on RTMP protocol) but we are still getting more than 10 seconds of latency. We need to reduce it to <5s.

AArvind Okay, so I am able to stream from Livekit to Cloudflare stream using **low laten...

Vanquish-•12/18/24, 11:01 PM

I worked extensively with AWS MediaLive and IVS services with low-latency and LL-HLS. They advertised 1 - 2 second latency, but I discovered that HLS latency was different based on the browser and device type you watched from. Spent hours making my own transcoding servers only to find out, regardless of my efforts, the playback from RTMP -> HLS was beyond my control for latency adjustment. I have a feeling all HLS operates like this per device type. webRTC is the way to go for real-time 200ms latency. Consistency in all scenarios.

Isaac McFadyen•12/18/24, 11:17 PM

^ HLS (and LL-HLS) is very much device-dependent because the protocol leaves it entirely up to the device on when/how to fetch each chunk, whereas WebRTC actually sends the device the current content so it must keep up

Vanquish-•12/19/24, 1:01 AM

Haha, oh yeah. Wish I knew this before I sunk multiple days into all the pre-work before this realization in my final demo.

Arvind•12/19/24, 1:03 AM

webRTC cost me a huge bandwidth transfer from EC2 which leads to bigger bills

AArvind webRTC cost me a huge bandwidth transfer from EC2 which leads to bigger bills

Isaac McFadyen•12/19/24, 1:07 AM

If you were doing custom WebRTC that's likely because the browser (if not properly set) will use as much bandwidth as it possibly can.

Vanquish-•12/19/24, 1:07 AM

Good ol' AWS billing. You could scratch an itch in the console and spend $1K

xiechaoOP•12/24/24, 5:36 AM

How can I downgrade the service I subscribed to? I may not need this much next month

xiechaoOP•12/24/24, 6:59 AM

Vanquish-•12/24/24, 7:07 PM

Merry Christmas and Happy Holidays all! >>> Asking a question to the room: Has anyone experienced "black screen" issues when connection / reconnecting to the webRTC stream from a viewer perspective? I'm trying to troubleshoot an occasional issue where a viewer may see a prolonged "black screen" when attempting to connect or reconnect to a live webRTC stream using a WHEP client. Just wondering if anyone else experienced this type of issue and has some input on how to prevent or resolve such issues. (I am using TURN server in the peer connection process) Thanks!

GemSi•12/25/24, 1:03 AM

Hey, I want to use the Stream's webhook but when go to Notification in Cloudflare dashboard i just able to create a webhook for
and not register my service's url for webhook. I have noticed that it need pro plan or above to use it.
I have paid $5 for Stream so do i need more $20 of pro plan for using webhook other methods.

GGemSi Hey, I want to use the Stream's webhook but when go to Notification in Cloudflar...

1984 Ford Laser•12/28/24, 1:32 AM

You use the dashboard for setting up webhooks on videos, and use the API for setting up webhooks for streams (or vice versa, I can't remember). I don't think the docs contain this distinction anywhere, could be deeply hidden

Kaizen - I will not DM U First!•12/29/24, 11:48 PM

Cloudlare delay in streaming is atrocious

Sometimes it is more than 1 minute 30 seconds via obs. Even tweaking all the settings it’s just utter garbage compare to other streaming providers

When will they fix this ? People are not using your live stream to broadcast TV channels, we are in real time streaming error, maybe cloudflare product team didn’t get the memo yet

Why was a fee charged to me for modifying the monthly subscription package of Stream

How to Show WHEP Stream in React App?

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