Just a note for anyone curious, if you need a thumbnail of a live stream, you can get it from the vi

Just a note for anyone curious, if you need a thumbnail of a live stream, you can get it from the video generated when a video is live, the uid of which you can get from the live stream webhook API. If you poll this thumbnail URL, you will get a frame from some time in the last segment
Useful functionality that isn't explicitly mentioned in the docs, and can get a bit confusing when looking at differences between live stream and video generated from stream

Lookfinity dev•2/2/25, 3:33 AM

Thanks for the information. But as I am uploading video on stream using tus for resumable-uploads
and even after completing this all and get success response from stream regarding video details in which it is mentioned that video is ready to stream
and if I am trying to play the video from preview url, playbacks url but it is showing 500 internal server error from cloud stream, even video is not playing on stream dashboard even it is in ready state. But I am getting the thumbnail of the video correct in the response.
What is this case?
Can anyone explain?

Kevin McArdle - Stream Works•2/2/25, 6:25 AM

Hi all- I’m trying to do multi track audio on stream for live video. Are audio pids suppprted from srt streams to then have the player toggle between the audio streams?

Spotnag•2/2/25, 8:27 PM

does anyone have any ideas on how most clients deal with only buffering a certain amount of video and stopping until the user watches close to the buffered amount before buffering more.

e.g. youtube wil buffer a small amount of video and you must watch close to the end of that buffered amount first. This helps to stop downloading more than the user might watch and having to pay for streamed minutes even if the user only watches a couple of minutes of a 1 hour video.

11984 Ford Laser Just a note for anyone curious, if you need a thumbnail of a live stream, you ca...

1984 Ford LaserOP•2/2/25, 11:09 PM

Turns out this also just works for live inputs, shoutout @JDGamingTV

gun•2/6/25, 6:29 AM

Hello

Ssparrie Even when I try to play the videos through the Cloudflare website

Hard@Work•2/6/25, 8:45 AM

For non-live playback, it is probably related to the ongoing R2 incident

Lê Xuân Anh•2/6/25, 9:12 AM

Are there any problems with Cloudflare? I suddenly can't seem to stream our videos

Lê Xuân Anh•2/6/25, 9:13 AM

Hi everybody

Lê Xuân Anh•2/6/25, 9:13 AM

Our entire system has come to a halt

LLê Xuân Anh Are there any problems with Cloudflare? I suddenly can't seem to stream our vide...

Hard@Work•2/6/25, 9:13 AM

https://www.cloudflarestatus.com/incidents/pgz7g5xlpxzr

Cloudflare R2 Availability Issues

HHard@Work https://www.cloudflarestatus.com/incidents/pgz7g5xlpxzr

Lê Xuân Anh•2/6/25, 9:17 AM

Thanks @Hard@Work | R2

1984 Ford LaserOP•2/6/25, 9:19 AM

They took a bit to buffer, but my videos are now loading

gun•2/6/25, 10:27 AM

i was unable to start my stream with the webrtc stream api? can anyone help?

gun•2/6/25, 10:27 AM

Cloudflare is ingesting my video with whip but it says stream has not yet started

Ggun Cloudflare is ingesting my video with whip but it says stream has not yet starte...

1984 Ford LaserOP•2/6/25, 10:41 AM

I dont think this is related to the outage as live streams werent affected, are you trying to view via WHEP?

gun•2/6/25, 3:10 PM

yes, i am try viewing using whep.

gun•2/6/25, 3:11 PM

and yes this is not related to the outage

Michael•2/6/25, 4:50 PM

I'm trying to put Cloudflare stream url into my Framer cms to play. (The framer template I'm using had this built in).
When I put my Cloudflare video url into the CMS it doesn't work.
Do I need to connect my site via DNS or some API integration before Cloudflare stream will work?

MMichael I'm trying to put Cloudflare stream url into my Framer cms to play. (The framer ...

Michael•2/6/25, 4:53 PM

This video URL is from my template:
https://ena-supply.b-cdn.net/Infinite/tea_smaller.mp4

But my url looks like this:
https://customer-m6580x245f8byes6.cloudflarestream.com/a9b4d5c8bfdcdccfc57e5c8c6936a8d0/watch

Please advise!

Cloudflare Stream

Stream

MMichael I'm trying to put Cloudflare stream url into my Framer cms to play. (The framer ...

1984 Ford LaserOP•2/6/25, 9:29 PM

You need the embed code

Martin Bojmaliev•2/8/25, 8:55 PM

Hello. Is there anyone from cloudflare team here?
We need urgent support but after 24h we don't have any response on our support ticket (case).
What to do ?

MMartin Bojmaliev Hello. Is there anyone from cloudflare team here? We need urgent support but af...

Walshy•2/8/25, 10:21 PM

What's the ticket and issue?

WWalshy What's the ticket and issue?

Martin Bojmaliev•2/8/25, 10:28 PM

01381579

Martin Bojmaliev•2/8/25, 10:28 PM

https://www.support.cloudflare.com/support/s/case/500Nv00000JRN5n

Walshy•2/8/25, 10:34 PM

I've escalated to the support team.

WWalshy I've escalated to the support team.

Jocka•2/9/25, 11:30 AM

We received their response but were unsure of the best way to reply, so we responded via email. Could you please confirm if that is the appropriate channel?

This issue is significantly impacting our system, and we are willing to take any necessary steps to expedite the process. We truly appreciate your support and any assistance you can provide in resolving this as quickly as possible.

Jocka•2/9/25, 11:31 AM

We’re unable to log in to Cloudflare Support using the same credentials we use for our Cloudflare account. As a result, we can’t access any support-related information. Could you please advise on how we can resolve this?

Jocka•2/9/25, 1:59 PM

we also received that if we do not reply back the case will be closed, where should we reply its urgent

Walshy•2/9/25, 3:18 PM

Yep email is fine. The support team will handle it.

Jocka•2/9/25, 3:32 PM

Okay thank you so much. We will really appreciate the help. Our system is not functional and this is crucial for us.

WWalshy Yep email is fine. The support team will handle it.

Jocka•2/10/25, 8:42 AM

Hello, we still haven’t receive any email back. Unfortunately for us its very urgent to resolve this.

Jocka•2/10/25, 8:42 AM

Since our business heavily relies on these videos

Walshy•2/10/25, 9:06 AM

Your ticket requires billing and sadly we had no billing people around this weekend, it should be sent to someone this morning to handle

Jocka•2/10/25, 9:35 AM

Yes thank you so much.

Jocka•2/10/25, 9:35 AM

we really appreciate

WWalshy Your ticket requires billing and sadly we had no billing people around this week...

Jocka•2/10/25, 3:51 PM

We sincerely apologize for any inconvenience, but we are facing critical challenges due to the sudden disappearance of our videos. This issue has significantly impacted our work, and recovering them is of utmost importance to us. Since our previous ticket was closed, we have opened a new one, and we are fully committed to taking any necessary steps to restore the videos—including covering any associated costs if needed. Your support in resolving this matter would mean a great deal to us.

JJocka We sincerely apologize for any inconvenience, but we are facing critical challen...

1984 Ford LaserOP•2/10/25, 9:04 PM

Has there been a specific reason why your videos were taken offline? I'd be interested to know what's happened here

Jocka•2/10/25, 9:17 PM

we did not noticed that a payment did not went fully through

Jocka•2/10/25, 9:18 PM

until the videos were gone

JJocka we did not noticed that a payment did not went fully through

1984 Ford LaserOP•2/10/25, 10:23 PM

Gotcha, at least it's 'only' a billing issue and not something else. I hope you get it sorted soon

Jocka•2/10/25, 10:25 PM

Yeah we also hope so. We are desparate to make it work no matter the price.

Jace•2/11/25, 2:16 PM

anybody know if Stream's biffing it rn?

Jace•2/11/25, 2:16 PM

Have had a video in queue for a good couple minutes

Jace•2/11/25, 2:16 PM

there we go nvm it finally started

WWalshy Your ticket requires billing and sadly we had no billing people around this week...

Jocka•2/11/25, 8:00 PM

Dear Walshy

We’re reaching out with a deep sense of urgency and concern. Unfortunately, we’re unable to log in to the support platform using our Cloudflare dashboard credentials, which means we can’t respond under our original ticket. Because of this, we had no choice but to open a new one.

Our business is losing revenue every single day due to the videos being unavailable, and we’re truly struggling to find a solution. We had a similar situation last year, and your team was incredibly supportive in restoring the videos from your backup servers. That help meant the world to us.

We’re hoping—more than anything—that it’s possible to do the same again. We are willing to cover any costs necessary to make it happen. Please let us know if there’s anything we can do to expedite the process.

We appreciate your time, effort, and any help you can provide.

Warm regards,

MattIPv4•2/12/25, 4:31 AM

Pinging Walshy repeatedly is very unlikely to fix a billing issue he isn’t responsible for, I’ll be honest

Just a note for anyone curious, if you need a thumbnail of a live stream, you can get it from the vi

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