My account is reset to level 1, and all my inventory and achievements are gone.

BBeebo So I redownloaded the game and I click on Facebook to log in, as I've linked it ...

Please identify if any of your linked social media accounts/login methods have been compromised and access by an unauthorized person.

zora_23•7/1/21, 6:05 PM

How to transfer my pubgm to BGMI ?? I am getting this error every time

zora_23•7/1/21, 6:05 PM

How to transfer my pubgm to BGMI ?? I am getting this error every time

..Ṇadïa.🌴Please identify if any of your linked social media accounts/login methods have b...

BeeboOP•7/1/21, 6:06 PM

None have been compromised, and no unauthorised person has logged in

Deleted User•7/1/21, 6:07 PM

There should be a discord server for that version of the game or contact the in-game support @zora_23.

Dyno•7/1/21, 6:07 PM

We provide community support only for the global English version of PUBG MOBILE here, @zora_23.

zora_23•7/1/21, 6:08 PM

Your Bgmi customer support is pathetic I am asking for help from them from past 10_12 days no answer

Deleted User•7/1/21, 6:09 PM

It has nothing to do with this game ( global version )or server.

BBeebo My account is reset to level 1, and all my inventory and achievements are gone.

.Ṇadïa.🌴•7/1/21, 6:10 PM

Usually this can only mean that an unauthorized person has compromised your login method, accessed your account and had unlinked your linked social media accounts from your PUBG MOBILE account. That explains why it created a new account when you log in using your login methods. Unfortunately, if you do not have access to your game account, then the customer service in game will not be able to assist you.

..Ṇadïa.🌴Usually this can only mean that an unauthorized person has compromised your logi...

BeeboOP•7/1/21, 6:12 PM

Oh okay, that sucks

Babayaga - Emjeyming•7/1/21, 6:15 PM

! Check my private message ASAP, this regards to the new cheating technique going nuts in YouTube.

Babayaga - Emjeyming•7/1/21, 6:16 PM

@PUBG MOBILE

CCakes Hi @Error my account got banned (10 years) after playing classics with my friend...

Error•7/1/21, 6:16 PM

I sent you a private message earlier today.

Dyno•7/1/21, 6:20 PM

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @MJ.

thEdoctor•7/1/21, 6:24 PM

My fb account got hacked and hacked added his social. Haven’t been able to login since then as he is using a higher version then me. Submitted ticket with a screen shot of uc purchase. Been over 60 days and no follow up. Next steps?

scythe_diablo•7/1/21, 6:24 PM

Hey I'd like to know how to appeal for my rank to be reverted since I got banned for 1 day
I use an ipad Pro 2017 and was ranked 402 ytd night until I suddenly got banned ( device not jailbroken)

serzan•7/1/21, 6:25 PM

@Error should i tap new conversation so i can get the new one when they send me anything or just waiting in this one?? The hacker banned my account 60days and its gonna open 2/8 so i wont know when they unlink his social media till this date

TthEdoctor My fb account got hacked and hacked added his social. Haven’t been able to login...

.Ṇadïa.🌴•7/1/21, 6:29 PM

What was the last response that you received from the customer service in-game?

Sscythe_diablo Hey I'd like to know how to appeal for my rank to be reverted since I got banned...

.Ṇadïa.🌴•7/1/21, 6:30 PM

If your tier has been reset, you will need to start playing from Bronze V.

scythe_diablo•7/1/21, 6:33 PM

Yea but can I know the reason why?

scythe_diablo•7/1/21, 6:34 PM

Or will I be given the chance to prove that I'm. Not guilty of whatever charges were inflicted upon me

Sserzan @Error should i tap new conversation so i can get the new one when they send me...

.Ṇadïa.🌴•7/1/21, 6:34 PM

They will process your unlink request now since you have provided them with all the information that they have requested from you. All you have to do now is wait for their response.

scythe_diablo•7/1/21, 6:34 PM

It's not like they can be unreasonable about it

scythe_diablo•7/1/21, 6:35 PM

My unlink request? How do I know that they know I'm requesting to appeal for rank revert?

scythe_diablo•7/1/21, 6:35 PM

Nvm sorry

.Ṇadïa.🌴•7/1/21, 6:36 PM

You may use the File Claim option to sppeal to your suspension, please refer to subpoint 2.12 in #faq for further information, @scythe_diablo.

..Ṇadïa.🌴You may use the File Claim option to sppeal to your suspension, please refer to ...

scythe_diablo•7/1/21, 6:37 PM

Thanks Ma'am but my account has already been unbanned, I'm only asking why my rank is not restored

Sscythe_diablo Thanks Ma'am but my account has already been unbanned, I'm only asking why my ra...

Mr Fredo•7/1/21, 6:38 PM

Once you've been banned, pubgm puts the account to Bronze V - When unbanned it will still be Bronze V.

..Ṇadïa.🌴They will process your unlink request now since you have provided them with all ...

serzan•7/1/21, 6:39 PM

Where they gonna respond to me!? They close the conversation and its been a week, thats why i asked if I should tap ‘new conversation ‘ so i can get the messages when they contact me or just waiting in the same conversation, im scared the hacker gonna banned my account 10years

Sscythe_diablo Thanks Ma'am but my account has already been unbanned, I'm only asking why my ra...

.Ṇadïa.🌴•7/1/21, 6:43 PM

You may refer to the above response.

MMr Fredo Once you've been banned, pubgm puts the account to Bronze V - When unbanned it w...

scythe_diablo•7/1/21, 6:43 PM

So basically I got banned for an unknown reason? Or perhaps due to downloading a cracked version on a non jailbroken ios device?
I am honestly confused and the consistent permission restriction is not helping

Sscythe_diablo So basically I got banned for an unknown reason? Or perhaps due to downloading a...

scythe_diablo•7/1/21, 6:45 PM

I am no longer getting the option to file claim since my account is not banned anymore. As I said, I'm only trying to reason as to why my rank got demoted

scythe_diablo•7/1/21, 6:46 PM

Even if they did make a mistake in my case then how do I tell them to atlesst investigate the case cuz I have all the proof that could possibly be needed in order to prove I didn't violate a single rule (I read the Terms of Service)

scythe_diablo•7/1/21, 6:47 PM

I could send my ipad pro version details and all to show it isn't cracked cuz we can't download illegal versions on ios can we

Sserzan Where they gonna respond to me!? They close the conversation and its been a week...

.Ṇadïa.🌴•7/1/21, 6:49 PM

The unlinking process may take up to 60 days, but it also means your request can be processed much earlier than that. The customer service will open the ticket and send you a message once they have more information regarding your request.