AUnfortunately no, you may contact with in-game customer service if they consider.
SHi I'm currently banned under 3rd party but I have a Gmail from someone who stole my account and was able to get back and yesterday while I was at work I got logged out 3 times and the 4th was a 3rd party ban and I tried removing all his stuff but he kept logging in. I tried support but it wouldn't refresh the chat because it asked for purchase history and I have the most recent one. can someone help to get me out of this guy's hands
AHello, please change your all social media password and enable two step verification. Also please logout your device and every device by selecting "Logout from all devices" or contact with in-game customer service to unlink unauthorized social media.
SI tried but the email isn't mine and the Facebook was stolen and I wasn't able to get it back
ASad, try to unlink unauthorized social media by contacted with customers service via in-game. Also you can contact with social media customer service to recover your social account.
AYou can use this screenshot as a example.
AHello, Do i Need To Play 5 Matches In ACE MASTER to Receive Name Tag and Title?
SCustomer service won't reset for me it's always on my last discussion
AHello there, if you reach ace you have to play 5 match for parachute not for the name tag, sweetie.
AAce Master
ADid you contacted with them already?
ASame.
SYes they told me I needed purchase history so I got it and sent it and it never replied back only with the same thing they sent me last time
SI did it 5 weeks ago
AThan the receipt that you provide that Isn't enough for them. You need the first purchase receipt for such issue.
ACorrect.
SIt was I purchased an hour before I went to chat it was 110 dollars all on file for that day
AYou are welcome.
APlease stay connected with them, and provide exact they are asking for. We are unable to help you with any account related issue here on discord.
BMy game not working report it here the other day and it started to work now it’s the same thing again not moving from “updating download list”
ACould you please share a screenshots?
B
AMay i know your device?
BiPhone 8 Plus
AYou tried refresh already right?
BYes I did plus turning off background refresh and restarting the phone
AIt make any difference?
BIt did a first but now it’s back
G@481161015728406538 @639889499718942720
It’s been since one week my account was hacked through twitter and I don’t any access to my twitter but I have log in of FB and gmail , it’s been 1 week I am trying to solve this problem through in game coustmer care but no response from them nor only saying we are busy which is totally neglected by coustmer care about the High problem of my id as it was expensive if for me but today morning the data was changed to BGMI as I knew this hacker is gonna do as he was Indian.My id is gone now to bgmi in which I don’t have access to it only I have is fB and gmail . I can’t open my id to global and the hacker changed my name in bgmi also today. I need my id back other wise , I’m goona file a case to PUBG mobile coustmer care through UAE cyber bureau. MY id no -
5663204023
I have every proof of ownership of that account and it was hacked from twiter.
I don’t want to go legally through this but if I don’t get help from PUBG team than it gonna make me to go through this.
It’s been since one week my account was hacked through twitter and I don’t any access to my twitter but I have log in of FB and gmail , it’s been 1 week I am trying to solve this problem through in game coustmer care but no response from them nor only saying we are busy which is totally neglected by coustmer care about the High problem of my id as it was expensive if for me but today morning the data was changed to BGMI as I knew this hacker is gonna do as he was Indian.My id is gone now to bgmi in which I don’t have access to it only I have is fB and gmail . I can’t open my id to global and the hacker changed my name in bgmi also today. I need my id back other wise , I’m goona file a case to PUBG mobile coustmer care through UAE cyber bureau. MY id no -
5663204023
I have every proof of ownership of that account and it was hacked from twiter.
I don’t want to go legally through this but if I don’t get help from PUBG team than it gonna make me to go through this.
AWell, Please Offload the game through your device settings > General > iPhone Storage > Tap on PUBG MOBILE, tap on Offload App and restart your mobile and open PUBG MOBILE.
GAnd I buyed many things in that id which costs a lot
DPlease contact the customer service with requested evidence. Be advised, that this might take up to 60 days to recover the account.
G@Deleted User coustmer care is not responding
GThat guys Patrick A.
DCould you share a screenshot of their latest message?
GSure
J[
GNo reply from dec 17 only saying we will get back to you and today dec 21 id got changed toBGMI
G
亗
亗Why i get this ban while i am playing runic power mode
PG@Deleted User did you delete the video I sent
GHere
D@Unknown user It looks like the delay was caused because you failed to provide sufficient and required information at first. If you have submitted all the information later, including the account creation date, the support will take up to 60 days to recover the account. Remember, if any information is missing, the support will not help you. And, the video had sensitive information. You don't want someone from here try to compromise your account again. Make sure to censor your information before sharing it anywhere.
G@Deleted User I had given the info of creation date which may be wrong how can I know the creation date I already forgotten it but others info I have give every info even I have video proof that the linked FB gmail is mine in there and owner ship of that account I can share with you
GThey should help it’s not a joke that some thing is missing they not gonna reply it’s coustmer care they should help in their best possibilities that their is
K