My account was stolen please help
My Pubg mobile account was stolen in this way. My email address was accessed and my connections were stolen. I wrote to the Pubg mobile Türkiye support line. They did not help me except informing me. Please help me.
Solution:
Hello, @Enes Ata!
Please submit a recovery request for further assistance with your lost or stolen account....

Not received the update
Im still confuse why iam not received the update of v3.9 please help me with this #pubg-mobile
Solution:
@Nirmal it should be out now
Wrongfully banned , help
Am new to gameloop , for the first days i played normally but then lastly i tried played scrims on FaceIt app , after i closed the game and i came back an hour later am surprised to find out that i got banned for 10 years!!!!! all the hardwork and time not to mention my savings i spent on the account is gone for nothing , its frustrating , and whats more frustrating is PUBG not givin' me the exact reason of the ban , please i ask u to reconsider it .
Thank you...
Solution:
Hello, @n4bVAMPLESS!
Accounts are suspended for violating PUBG MOBILE's terms of service.
Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension....

Boldline Cruiser UAZ Missing from Garage After Pressing Upgrade Button
Solution:
Hello, @nightmare!
Please report this issue via the community support form with your numeric user identification, a proper summary and description, and a video recording that can illustrate the issue you have encountered....
Update haven’t received in my app store
#pubg-mobile Iam in Singapore I haven’t received my pubg mobile global update version 3.9
Beta PUBG
I want Beta PUBG MOBILE link for iphone. You anyone provide me Beta PUBG MOBILE discord link or from link.
Solution:
Hello @Bloody_Nk
Links for beta are sent via in-game mail to eligible players. Also, today is the release date of the 3.9 version so there probably isn't any ongoing beta right now....
technical support response
regarding my request to tech support, they wrote me #N/A - can you explain what this means. Аnd where to write if they need additional information?
Solution:
Please directly contact the in-game customer service if you still require assistance.
Where's my 60 FPS (Extreme) ?
Where’s my super smooth graphics? Other players got 60fps on Smooth after 3.9 update but I didn’t. My device is Honor X9 5G. Please do something, I really want to play in high fps.

When can Apple device update to 3.9?
still on 3.8 ver.
app store cant update to 3.9...
Solution:
Hello, @Babacha!
Please refer to the 3.9 Update Schedule for more information. The time displayed in your own time zone....
No super smooth option
When I played beta version there was super smooth+extreme option but there isn't now , was this a joke or a prank?
Solution:
Not all devices have that option at the current stage.
Doubt
When will iOS update?
Solution:
Please refer to the 3.9 Update Schedule for more information. The time displayed in your own time zone.
Where is super smooth?
A few hours ago I downloaded the vn version to see what's new and I checked the settings there was no super smooth option and later got the update on global and still no super smooth where is it
Solution:
Not all devices have that option at the current stage.
why are there so many pop ups now when I open the game?
I logged on game after 4-6 weeks and game showed me so many pop ups like for aniversary mode or "welcome back" pop up, I had to close 4-5 of them just to get back to lobby to play the game..
Solution:
Hello, @bronkdabronkk!
If you haven’t logged into the game for a while, you may receive a return event upon coming back. This event allows you to complete special missions and earn rewards. It is a normal feature designed to welcome returning players....
Glider Button Setup
I can't fix the glider button of the new event in my game? There is no option to fix it when you go to the customize button.
Midasbuy x Mummy Crate Special
Is this legit?
Solution:
Hello, @A!
Yes. This is a legitimate promotional email. You can also view the event details on the official website....

When is the new update coming
U guys when is the new update coming
Solution:
Please refer to the 3.9 Update Schedule for more information. The time displayed in your own time zone.
Super Smooth Graphic
So recently on social media there was a rumour( a strong one at that) was spread that super smooth graphic is being launched for low end devices ?
Is it true ?...
Solution:
Not all devices have that option at the current stage.
Hacked account
Hello, good day, Krafton has stolen my account and I can't make a form for 3 months. Can I get help from you? I have all the documents you need.
Solution:
Hello, @ZANE!
Please submit a recovery request for further assistance with your lost or stolen account....
Ban Appeal Request – Possible Internal Misconduct Affecting Players
Hello PUBG Mobile Support Team,
I hope this message reaches someone who truly cares about the integrity and future of PUBG Mobile.
My account was recently banned, even though I have never used any cheating tools, third-party software, or violated the fair play policy in any way. I’ve been a loyal player for years, and I’ve always respected the game’s rules....

Help
Please help, it's been a few days since I made the claim through the PUBG support page they gave me here and they still haven't resolved the case, PUBG support doesn't resolve anything for me.I can't use the account recovery tool and that's what they tell me, so I don't know what to do. I hope you can help me.