The account was stolen
My account was hacked because I wrote the wrong phone number and I linked the account to Facebook and Gmail, but in order to register the code, it was sent to the wrong phone number. I called the owner of the number and he kept blackmailing me and he doesn’t want to give me back my password.
Solution:
Hello, @ASHRAF!
Please submit a recovery request for further assistance with your lost or stolen account....
Render resolution
why android mobile devices only render at 720p resolution? is there a 1080 option for graphics in the upcoming update?
Solution:
Hello @Polo
You are welcome to share your feedback or suggestion directly with Tencent by submitting Feedback through https://pubgmobile.live/support....
stolen account
I have a friend somebody stole his account in the game and he already reported is there any chance that he get it back he have been my friend in the game for so long I can provide you anything can help to get it back like his midasbuy receipts he is so desperate
please advise
and please check the email I received from PUBG team
thanks & regards...
Solution:
You can advise your friend to submit an account recovery request from https://pubgmobile.live/support > Recovery.
Help me please
#questions cant linked my other social media
Solution:
Please keep logging in on the same device and maintain good behaviour on your current device to pass the security check.
Feel free to reach out to the customer service for more information....
Request for Account Ban Review
Dear PUBG Mobile Support Team,
I hope this message finds you well.
...
Solution:
Hello, @ONIK!
Accounts are suspended for violating PUBG MOBILE's terms of service.
Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension....
Can’t enter my account
Hi, I need help!
I can’t log in to my PUBG Mobile account that’s linked to Facebook.
Every time I try, I get stuck on a white screen and the game doesn’t load.
I already tried reinstalling the app, using a different phone, clearing Safari data — nothing works.
...
Remove Banned From Leaderboard
they should remove no1 banned account from leaderboard so people can get better title
Solution:
You are welcome to share your feedback or suggestion directly to Tencent by submitting Feedback through https://pubgmobile.live/support.
Help with mystery cubes please
Hiya,
I’m really struggling with the mystery cubes.
I find them and intersect with the ground thingy but then they aren’t in my inventory when I go back to lobby ~ I have successfully managed to decode cubes twice so not sure what is going on.
I have tried restarting the app and checked to see if it requires updating. ...
Solution:
You can report it by submitting Bug through https://pubgmobile.live/support. Make sure to provide a recording which shows the whole issue.
1 week, the request to be banned was rejected, no wrongdoing was committed.
#pubg-mobile
Solution:
Hello @Riw. Please contact the customer service in game or feel free to use the Community Form:
https://pubgmobile.live/support....
Verified
This help me to get my account back
How I know if it not fake ?...
Solution:
Hello, @Princesslate!
That is a scammer who may attempt to steal your account and personal information.
Please refer to this announcement for more information....
