PUBG MOBILE

The first and best battle royale!

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PUBG MOBILE

The first and best battle royale!

Join

questions

Riw

6/30/2025

1 week, the request to be banned was rejected, no wrongdoing was committed.

#pubg-mobile

Solution:

Hello @Riw. Please contact the customer service in game or feel free to use the Community Form: https://pubgmobile.live/support....

Princesslate

6/30/2025

Please help me

I want some one contact me privately to know what meant by the reason of my banned , I swear I don't cheating or using any applications , please contact me and re check the banned please , only the thing I remember I Do software for my phone then download pubg , whatsapp , Facebook, not more , when I open the game I banned 10 years , when I open my 2nd account I also banned, so weird, please re check please and thank you

Princesslate

6/30/2025

Verified

This help me to get my account back How I know if it not fake ?...

Solution:

Hello, @Princesslate! That is a scammer who may attempt to steal your account and personal information. Please refer to this announcement for more information....

Princesslate

6/30/2025

Don't understand

Please review my activity in last days , I belive my banned by mistake , I don't understand why ? Please I know there is solution rather than began from zero, help me please , My in-game name is: ويــ〆ـت My Player ID is: 5303541345 Kindly tell me what should I do I swear I don't know why I banned 😦 Thank you...

Princesslate

6/30/2025

Help me

Hello PUBG Team, My account got banned for 10 years after I performed a software reset on my phone. I have never used any codes or cheats — I honestly don’t even know what that means. My in-game name is: ويــ〆ـت My Player ID is: 5303541345...

Solution:

Hello, @Princesslate! Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension....

SNP•Sloom

6/29/2025

Event

Where to send my id I don't see a thread

Solution:

Yes it’s the same link https://forms.gle/E6szTutPg4TUF8R28

Jinxgotnochill

6/29/2025

What is save data

What are the minimum hardware requirements for this save data feature

Richer

6/29/2025

Account Recovery

Solution:

You can track the status of your request through https://pubgmobile.live/status. You'll need to navigate to the recovery page, @minsted-kun. If your recovery request is rejected once, you unfortunately cannot submit another request through the community support form. Should you still require further assistance, please reach out to the customer through in-game or by sending an email to service@pubgmobile.com....

⭐The Reaper

6/29/2025

Recovering a hacked or stolen account back.

@PUBG Support My account (5407735614) was stolen 1-2 years ago. I still have limited access via Google Play login, but the hacker controls all other verification methods (email/phone).
I can provide:
✅ UC purchase receipts might be hard but i will try but still I remember the exact date and amount of UC i have purchased. ...

Solution:

Hello, @⭐The Reaper! Please submit a recovery request for further assistance with your lost or stolen account....

LONELY

6/29/2025

Why is metro honor capped off per day?

Can't get more from boxes for some stupid reason and probably will not be able to reach legend anymore because of it

Solution:

There is a limit to how many Honor Points you can obtain from medals per day. You can still get Honor Points by eliminating real enemies.

꧁༒☬ƒ๏x-Ðɑʀҟ☬༒꧂

6/29/2025

Pls help me recover my old account I need further guidance pls

Pls I just wanna play this game again I haven't played in years!!! 🥲

Solution:

Hello, @꧁༒☬ƒ๏x-Ðɑʀҟ☬༒꧂! You may need to select ''service@pubgmobile.com'' email option as well, as it is the official email for the customer service....

AN3RKEY

6/29/2025

Getting my CLAN back

After getting my account back after it was stolen I noticed that my clan "Stardom OG" disappeared from my account. I've had that clan for about 4-7 years, is there anyway to get it back?

Solution:

Hello, @AN3RKEY! It is not possible to be a clan leader unless the current leader appoints you as one. Should you require further assistance, please reach out to the customer service through in-game or by sending an email to service@pubgmobile.com....

Lecadura

6/29/2025

Serious Problem: Rewards Stuck in Processing for 50+ Days

Hello. I am a creator from the PUBG Mobile Creator Hub platform. For more than 20 days, my USD reward withdrawals have been stuck in the “Processing” status and haven’t reached my bank account. I tried contacting the support mail and admins many times but got no clear result. This issue is affecting many creators, and some payments have been stuck for over 50 days. We kindly ask Tencent’s financial team to urgently check the reward pool system and process the pending payments. Please don’t ignore this message — too many creators are affected, and it’s damaging our trust in the platform. #payment-issue #creatorhub #reward-delay #urgent-support...

Solution:

This issue has been resolved by Tencent. If you have any questions please reach out to the Next Star Team.

777

6/29/2025

Account unlinking

So i have new device and i want unlink account but it says you have not logged enough on this device. How long do i have to wait?

Solution:

You need to login continuously for 15 days. Feel free to reach out to the in-game customer service for assistance.

Dani

6/29/2025

Consistent De-Synchronization, Ping Issues with the squad.

I play PUBG Mobile with two friends in Spain and one friend in Kuwait. I’m based in Saudi Arabia and use STC fibre optic internet. In the game, my server is set to “Middle East” and the region is set to Pakistan. My friend in Kuwait also uses the Middle East server, with the region set to Kuwait. Both of my friends in Spain has the Middle East server selected as well, with the region set to Pakistan. The squad leader—the one who starts the matchmaking—is usually the friend from Spain....

Solution:

Hello, @Dani! When all players on a team are from the same region and server, the game generally tries to match you to the closest server based on your location. However, if your team includes players from different regions, the selected server may be farther from some players, which can lead to higher ping for them. As a result, you or other players on your team may experience network-related lag. To minimize this, we recommend starting the match with the player who has the lowest latency and following any in-game prompts—such as switching the team leader if high ping is detected. If you have feedback regarding this, feel free to share it through https://pubgmobile.live/support. If you believe this is a bug, you can also report it using the community support form....

๛卂Ｄ卂T

6/29/2025

PUBG WOW MAP SUBMISSION

Can you please tell me if i have created a math parkour map and someone else also has created the same type of map already and both of us are participating in the same event. Is it possible that one of the two maps gets the duplicate tag and cannot be applied for wow creation contest disregard of not copying the map?

Solution:

Feel free to request assistance regarding this in the World of Wonder Discord server. - https://discord.gg/r766Q9ruyY...

Dlinonogiy

6/29/2025

Lost Account Appeal

maybe someone knows, but where should I send an appeal to an account?

Solution:

You can submit an account recovery request from https://pubgmobile.live/support > Recovery.

SWAT

6/29/2025

Game sound problem

Hello, there is a buzzing sound in the background during combat. Also when a weapon is fired. I have friends who have this problem in the game.

Solution:

Hello. 👋 You can report bugs from https://pubgmobile.live/support > Bug.

Dlinonogiy

6/29/2025

how to appeal account recovery

Due to my stupidity, I lost my account and all access to it. I have all the screenshots, videos and donations that confirm that the account was mine. How and where can I appeal for restoration? Please help🙏

Solution:

If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.

holly g

6/29/2025

Ban this guy

5609492099 Cheating speed hacks shoots through walls and all headshots

Solution:

If you come across a cheater in-game you should report them through the built-in system.

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PUBG MOBILE

The first and best battle royale!

PUBG MOBILE

The first and best battle royale!