Game sound problem
Hello, there is a buzzing sound in the background during combat. Also when a weapon is fired. I have friends who have this problem in the game.
Solution:
how to appeal account recovery
Due to my stupidity, I lost my account and all access to it. I have all the screenshots, videos and donations that confirm that the account was mine. How and where can I appeal for restoration? Please help🙏
Solution:
If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.
Ban this guy
5609492099 Cheating speed hacks shoots through walls and all headshots
Solution:
If you come across a cheater in-game you should report them through the built-in system.
Account recovery
email is hacked and can't login my pubg account, they removed the social account linked to the account and removed all friends
Solution:
Hello, @☆ سليمان ☆!
Please submit a recovery request for further assistance with your lost or stolen account....
Hello
Hello please I want to play with real player my rank is diamond I want to play with real player not AI BOTS
Solution:
You are welcome to share your feedback or suggestion directly with Tencent by submitting Feedback through https://pubgmobile.live/support.
anterbebo87
Hello
Please I have a big problem all the game are fake player not real please I want a solution...
Please I have a big problem all the game are fake player not real please I want a solution...
Why can I link only 1 social account ?
Hey recently i tried to link my Facebook and twitter ... but its showing only 1 option to link why ?
Or did someone hacked my account and linked another social account which I cannot see ?
Help me...
Solution:
Hello @Lolzdark
Please contact the in-game customer service for further assistance....

bro what
Will pubg ever become realistic again like 2018?
Solution:
You are welcome to share your feedback or suggestion directly with Tencent by submitting Feedback through https://pubgmobile.live/support.
Follow-up on My Banned Account
Hi, I already contacted you before regarding the ban on my PUBG account, but I haven’t received any response yet.
Please help me check the reason for the ban. I believe it was a mistake, and I’d really appreciate your support.
Thank you!...
Solution:
Your account will remain banned.
Feel free to reach out to customer service via in-game or by sending an email to service@pubgmobile.com if you still need assistance....
Account recovery failed – main device lost, using friend’s phone
Hello, I am trying to recover my PUBG MOBILE account, but my first recovery request was rejected. The reason was that I submitted it from a less-used device – my friend’s phone (Xiaomi Redmi Note 12S), which I used sometimes in the past.
Unfortunately, I lost access to my main phone (Xiaomi Redmi Note 13), which I used for almost all play sessions. Before that (about a year ago), my main device was a Xiaomi Poco M5.
My UID: 51875956937 ...
Solution:
ban appeal
id 511304835
Solution:
Hello @Barang
Feel free to submit a ban appeal through https://pubgmobile.live/support.
You can track the progress of your appeal from https://pubgmobile.live/status....
Account recovery error. ID : 5592084661
Hello, I have a problem trying to recover a hacked account that belongs to me, when trying to contact support in pubg or by email they tell me that I have to make an appeal But when trying When I do it, it tells me that I have to have a regular device and I no longer have that device, which was an iPhone 14 pro plus. I've already done everything they've told me and I still can't recover the account. I have enough proof of purchases from UCS among other things that can verify my identity, I attac...
Solution:
I can see that you have already submitted an appeal from https://pubgmobile.live/support. We ask you to wait patiently while your request is being verified.

Noctum Sunder Bug
There's no option for me to switch heads for the noctum sunder suit. Anyone know how to fix this please? Thank you.
Solution:
If you don’t see this option when you equip the outfit, you can try again after equipping the headpiece or unequip the outfit then equip it again.
If it still doesn’t work, please report this issue from https://pubgmobile.live/support > Bug....

Why will my account be frozen for a day?
Why will my account be frozen for a day? I'm in subway escape mode. I've been using AWM sniper rifle for the whole game. After this game was settled, my account was frozen!
I play PUBG almost every day, but today my account was frozen for no reason😥...
Solution:
Please reach out to the in-game customer service for assistance.

Request for Assistance in Recovering My Scammed PUBG Account
Dear Support team,
I hope this message finds you well. I am reaching out to seek your assistance regarding my PUBG mobile account, which has unfortunately been compromised.
My account details are as follows:...
Solution:
You can submit a recovery request from https://pubgmobile.live/support.
You can submit receipts of UC bought from third party sources....
Account Hacked
My PUBG mobile account got hacked. I have tried the in game tool and I have submit a recovery account on the PUBG mobile community support on google docs. And I have received a message that said. “currently ineligible for check (use in-game tool)”. But that did not work there denying my request they’re saying try using a regular device but this is my regular device. I don’t know what to do. I just want to play the game I love and in my account that I have spent a lot of money on and time.
Solution:
We cannot help you any further through the community if your recovery request submitted through https://pubgmobile.live/support was rejected/ineligible.
You will need to reach out to the customer service via in-game or by sending an email to service@pubgmobile.com if you still require assistance or for any questions....
Uc up event
Why does other server have uc up event and my server dont
Solution:
Hello @Toru
You are welcome to share your feedback or suggestion directly with Tencent by submitting Feedback through https://pubgmobile.live/support....
Room Issue
This a scrims match, when we landed there’s wasn’t any loot spawning for about 1-2 minutes. What is causing this issue?
Solution: