PUBG MOBILE

The first and best battle royale!

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PUBG MOBILE

The first and best battle royale!

Join

questions

JøY WUMP

9/25/2025

Request to Enable 90 FPS on Poco F4

I am very disappointed with PUBG Mobile optimization. My device Poco F4 (Snapdragon 870, 120Hz display) is powerful enough to run 90 FPS easily, but still the option is not available. Many mid-range and even older devices already support 90 FPS officially, but Poco F4 users are left out for no reason. This is unfair and frustrating. Please enable 90 FPS for Poco F4 in the next update.

Solution:

Hello, @JøY WUMP! Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the Extreme+ option with Smooth graphics. If your device currently does not support the Extreme+ frame rate option despite meeting these requirements, you can share your feedback via https://pubgmobile.live/support....

Musa

9/25/2025

What’s the point of Discord if you don’t reply to players?”

I have already asked about the crash issue many times but no admin or moderator is replying Nobody is telling us if the dev team is even working on a patch for this crash bug Why is there complete silence from your side At least give us some update Tell us clearly if work is being done on the crash issue Right now we hear that some gray testing is happening on iPad 9th Gen but what about the rest of the devices like iPad Mini 5 When will the fix reach us What is the point of having this Discord server if you do not even reply to players When we report the same issue 100 times and get no answer it only shows how little you care about your community I want a proper reply and a clear update on what exactly you are doing to fix the game crash bug Stop hiding behind silence and give us some respect as loyal players...

Solution:

EAGLE KING

9/24/2025

🚨 Suspicious Activity Report 🚨

Hello PUBG Mobile Team, I want to report a suspicious player who I am thinking is using carding or illegal methods to obtain premium items. The details are: 🎮 Player UID: 51493206392...

Solution:

You can report players to the in-game customer service in this regard.

Abo 3laa

9/24/2025

green pan

Hello what does this green pan means ??

Solution:

Hello, @Abo 3laa! The green pan symbol indicates the rank/challenge points a player recovers after a cheater is banned. It marks the match in career results where the player was eliminated, shown with the green pan icon. The player also receives a compensation mail notification in-game....

Levi

9/24/2025

Buying UC

If I login with my friends phone into My account with QR code can I purchase uc? I am asking this because last time we didn’t use QR code and they banned my access to buy uc and i don’t have an credit card so?...

Solution:

You can purchase a Google iTunes Gift Card or a Google Gift Card, so that you can make purchases without using a credit card. You can also purchase UC via Midasbuy, in some region it offers other payment methods other than credit cards.

NOTHING

9/24/2025

Banned

Hello i got banned the reason is that i cheated but i didn’t you can check me on soft i don’t really have a problem about that i was not playing for a long time when i downloaded it i enter shooting range after that i closed game down and when i opened it again i was banned. Isn’t there any way that you can review my case?

Solution:

Hello, @NOTHING! Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal your account suspension....

DUNYAM

9/24/2025

#Pubg-mobile

#pubg-mobile Hello, Pubg Mobile, why don't you pay Pubg creators in Uzbekistan? You want to stop the creation of creators I love and follow, saying that they don't want to advertise gambling without being able to support their families. You don't respect Uzbek creators. If it weren't for Uzbek creators, no one would play Pubg Mobile.

Solution:

You are welcome to share your feedback or suggestion directly to Tencent by submitting Feedback through https://pubgmobile.live/support.

L353ND

9/24/2025

Social event reward

I won This Social event "Cyber Clash". I just wanted to know what was the amount of UC for each individual winner. Thank you...

Solution:

1800uc for each individual winner.

Khalid

9/24/2025

Account banned massage

I continues receiving massage from pubg mobile when i start any mode match.i there any reason .

Shawaizi

9/24/2025

Unable to access in game appeal

51504863753 (Letmesleep) Hi pubgm service team. Im the owner of this account. Someone hacked my in game account by the in game file claim and then got it banned because the system detected it as an account trading even though i was hacked and ive been trying to get in contact with the customer service team. I would like to know the duration and reason for the ban on this account please and please help me reclaim it. It’s my 4 years of progress and 61 collector level account please if you could do anything to help any form anything. I can provide any kind information you want to provide my ownership of the account just please help me reclaim by account back. Ive tried emailing the service team but i always get an automated reply and no body has helped so please help me with this Sincerely ...

Solution:

Hello, @Shawaizi! Accounts are suspended for violating PUBG MOBILE's terms of service regardless of who was using the account. Keep in mind that it is your responsibility to secure your account in the first place by using strong passwords for the linked social media accounts and enabling two-factor authentication for both your social media accounts and PUBG MOBILE account. Please use the File Claim option when trying to log into your account if you want to appeal your account suspension....

Mahmoud Salah

9/24/2025

Claim process question

I have a question regarding the claim process. If someone makes an approved claim on my account and I submit a Terminate Claim with my information but it gets rejected, can I submit another Terminate Claim within the 10-day grace period? In this case, will my account remain accessible to me so I can submit another Terminate Claim, or will it be locked after the first rejection?...

Musa

9/24/2025

REPLY ME PLEASE GAME CRASH

Hello PUBG Support When are you going to fix the crash issue on iPad Mini 5 How much longer do players have to wait I have already reported this problem more than 100 times and still there is no response no update and no solution Why are you ignoring such a serious issue that is ruining the game for loyal players Why can you release new events new skins and new crates every week but not fix a basic crash issue that makes the game unplayable Why is the dev team not taking this seriously Do you want players to keep wasting their time and rank push because of your negligence...

Musa

9/24/2025

game crash

()

9/24/2025

120 FPS

When we will get 120 fps on 17pro max / pro @S1lent :Loopy:...

Solution:

Hello, @@! The 120 FPS option should now be available on iPhone 17 Pro and Pro Max devices. If you’re still unable to access it after restarting the game, try performing a routine repair from the login page and check again. For more details, please refer to this response:...

SB|AzeemX

9/23/2025

I didn’t use my account before almost like 4 to month

I need help to recover my account please if someone help me thank you

Solution:

Hello, @SB|AzeemX! To recover your account, please submit a recovery request through in-game by going to the login page and selecting: Help > Hacked Account & Other Account Issues > Account Recovery....

Eaven

9/23/2025

Cannot clear storage or stop auto download

1. Why does the game keeps downloading outfit even when I have auto download turn off? 2. When I tried to delete selected outfit storage it would show successful in the game but when log back on to the game it shows no change? Also from phone storage settings it shows the game stays the same size....

Solution:

Hello @Eaven Please report this as a bug through https://pubgmobile.live/support....

TorPedO

9/23/2025

Following Joystick

Please add Following Joystick option in game

Solution:

Hello, @TorPedO! You can provide feedback related to PUBG MOBILE via https://pubgmobile.live/support....

Aleister

9/23/2025

Ask about tournament

A friend send me this Website to register and be one of the team TEAM NAME: THE INFINITY NICKNAME:...

Solution:

Hello, @Aleister! This is not an official website and may attempt to steal your personal information. Please stay cautious and do not trust unauthorized sources. You can find PUBG MOBILE-related announcements on the PUBG MOBILE website and find Esports announcements on the PUBG MOBILE Esports website and social media channels....

EthanHunt

9/23/2025

Mysterious pubg skin

I checked online and i can't find this anywhere in pubg past events. Any og pubg users know? Also this was in global

Solution:

This one should be a KR/JP version exclusive outfit.

youssef

9/23/2025

Nobody is replying to my emails

How can I contact a responsible person regarding the ban? Why don’t you make it easier for me? I have been trying to contact you for more than a week. Should I go to the company’s headquarters or what, really?

Solution:

Hello, @youssef! Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension....

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PUBG MOBILE

The first and best battle royale!

PUBG MOBILE

The first and best battle royale!