PUBG MOBILE

PM

PUBG MOBILE

The first and best battle royale!

Join

questions

questions

Urgent Account Freeze Appeal – Player ID: 51426418845

My account has been temporarily frozen for inspection. Here are my details: • Player ID: 51426418845 • Login Method: Facebook • Facebook Email: [hidden] • Device: iPad 6th Generation (M2 Chip)...
Solution:
Accounts are suspended for violating PUBG MOBILE's terms of service, whether it was done by the owner or someone else that has compromised your account. If your account has been permanently suspended, please submit Appeal through https://pubgmobile.live/support. And for non-permanent suspensions, submit an account ban appeal by logging into your account and selecting File Claim....

My account was hacked.

Hello. My account was hacked. UID: 51506699348, nickname: 个ōBUKHARA. I always played from iPhone 12 Pro, but the system does not accept it as the main device. Please help restore access. I have screenshots of items and UC purchase receipts, ready to provide. @Piston...
Solution:
Hello @Mikhail! To recover your account, please submit a recovery request through in-game by going to the login page and selecting: Help > Hacked Account & Other Account Issues > Account Recovery....

account help

Hello PUBG Mobile Support Team, I submitted an account recovery request on September 17, 2025 (Ticket ID: [250917507759729]). On September 19 I received a message that the review may take up to 10 days. ...
Solution:
Hello @♱ Angel ♱ It may take 10 business days to review your request. Thank you for being patient!...

Will the “Crystal Bloom” Event Return in 2025 With Glacier Skins?

Hello PUBG Mobile team, I hope you are doing well. I wanted to ask about the Crystal Bloom event that was previously released, which included some of the most iconic and sought-after weapon skins such as the M416 Glacier, AKM Glacier, and UMP45 Glacier. This event was extremely popular within the community, and many players, myself included, are very curious to know if there are any plans for it to return in 2025. Could you please share whether the Crystal Bloom event (or a similar version of it) will be making a comeback this year? If so, will the original Glacier skins be available again, or will the event be updated with new rewards? Any insight would be greatly appreciated, as a large portion of the player base is eagerly awaiting news on this. ...
Solution:
Hello @vile We don’t have information about which skins will return. You are welcome to share your feedback through https://pubgmobile.live/support...
No description

Please another question because the first wasnt really helping

Ingame it doesnt let me recover since its been a year since i got hacked so my device became unfamiliar and on the site i requested but my request doesnt appear in the status my pubg id is 5911413919
Solution:
If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support. If both of your requests on Google form and the in-game recovery tool are both rejected, then you need to reach out to the in-game customer service directly if you still require assistance. Please note that your ticket will be declined if you are unable to accurately provide all the information that the form requested from you, or that it does not match with what they have. In this case, you will have to cross-check and keep trying....

UC calculation

Hi is any one here can plz tell me when mummy suits event is coming back in game and what will be the required amount of uc to draw only yellow mummy suits as it is my fav one...kindly guide m a new player
Solution:
You are welcome to share your feedback or suggestion directly to Tencent by submitting Feedback through https://pubgmobile.live/support.

Navida Control Pannel

Brothers i have problem in Navida Control Pannel I have RTX4090 With Samsung odyssey neo g8 4k 240hz monitor i have in Setting Image sharpening not Image scaling and DSR factors not showing how can fix it i do DDU and not fix problem

I am unable to login to my account

I let a friend use it and they added 2FA, I don’t have access to a familiar device as I traded it in for the current one in have. Pubgm customer service is terrible, I keep getting the same responses, and there’s just no way a team like that can be so dense. I’ve provided sufficient information but I still can’t get into my account, my iCloud is still linked as I’m able to login, but I’m Stopped when prompted to enter a code sent to a phone that is NOT mine.
Solution:
Hello, @Monkev! When you enable secondary verification, it is recommended to save your backup verification codes in case you lose access to your other verification methods. If you previously saved your backup verification codes, please try to use one of them to access your account. If that does not work, to recover your account, please submit a recovery request through in-game by going to the login page and selecting:...

Hello dear staff

Could anyone talk to me in private i want to discuss my hacked account info but dont want to leak to anyone also i would like the site qhere i can make a ticket because its been a year since i got hacked and it says i need a regular device
Solution:
Hello, @sinai! To recover your account, please submit a recovery request through in-game by going to the login page and selecting: Help > Hacked Account & Other Account Issues > Account Recovery....

Support

Hello, as I’ve requested support before , my accouny got hacked somehow someone got access to it and stole it like 4 months ago. 7 days ago i made a successful recovery on my account, but today I tried to log online and my account again is gone , you support people gave my account back to the same guy who stole it from me are you kidding me? Ive messaged y’all on email a lot and still none helps . #questions #support
Solution:
Hello, @[2EZ] Lucky! To recover your account, please submit a recovery request through in-game by going to the login page and selecting: Help > Hacked Account & Other Account Issues > Account Recovery....

Help

Can Anyone tell me where's the returning Items From the new GILT set??
Solution:
Hello @DOCTOR-RDx Please refer to this response...

Account lost

I recently lost my account and want to recover it need pubg mobile support for recovery
Solution:
Hello, @tahir! To recover your account, please submit a recovery request through in-game by going to the login page and selecting: Help > Hacked Account & Other Account Issues > Account Recovery....

uc not received

Hello , I recently made a UC purchase on midasbuy, but the service failed even though the payment was deducted. I saw the message “This service is temporarily unavailable” and did not receive the UC. ...
Solution:
Hello @Henry Please contact the in-game customer service for further assistance....

iPhone 17

Will the iPhone 17 support 120 fps on PUBG Mobile?
Solution:
Hello @Sledge Please refer to this response...

How to report a bug so they can help me?

In the #bugs channel it says i dont have permission to post there
Solution:
Hello @Darkness You can report bugs through https://pubgmobile.live/support...

Accounted Banned

My account was banned because I was hacked and I didn’t know because I’m currently in the military and if would really appreciate if there is a way to have my account unbanned
Solution:
Hello @♰𝕲𝖊𝖓𝖎𝖎𝖝𝖊𝖉♰! Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension....

Complaint request.

Hello PUBG Support Team, I would like to request a review of the ban on my account. :catok: I used an APK version of the game without knowing it violated the Terms of Service, and I had no intention of cheating or manipulating the game. I now understand that using unofficial versions is not allowed, and I promise not to use any unofficial version in the future and to fully comply with the official game rules....
Solution:
Hello, @𝑻𝑨𝑩𝑶! Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal your account suspension....
No description

Rank Problem!

I was just playing yesterday with my friends. We are all Diamond Players but today, system suddenly told me I was incompatible and incompatible rank with them and suddenly i can only play Silver. But my basic info is all Diamond and if my teammates check, i am of Diamond III rank as well? Is this a problem? how do i fix this?
No description

iPhone 17 graphics issue

hey my iphone 17 has a 120hz screen but i dont see the 120fps option why is this will the iphone 17 get the 120fps
Solution:
Hello @SaiyanWNL Please refer to this response...

Request to Enable 90 FPS on Poco F4

I am very disappointed with PUBG Mobile optimization. My device Poco F4 (Snapdragon 870, 120Hz display) is powerful enough to run 90 FPS easily, but still the option is not available. Many mid-range and even older devices already support 90 FPS officially, but Poco F4 users are left out for no reason. This is unfair and frustrating. Please enable 90 FPS for Poco F4 in the next update.
Solution:
Hello, @JøY WUMP! Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the Extreme+ option with Smooth graphics. If your device currently does not support the Extreme+ frame rate option despite meeting these requirements, you can share your feedback via https://pubgmobile.live/support....