PUBG MOBILE

The first and best battle royale!

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PUBG MOBILE

The first and best battle royale!

Join

questions

🦇

8/27/2025

Question Regarding My Name/UC

(i made a thread about this but i don't think they understood so i'm gonna explain it again in simpler words and i hope i can get a staff to answer it detailed or with a yes or no please) so recently i was hacked and i didn't have access for a week, during that week the person who hacked and used my account used my UC, wasted my items on things which weren't meant to be, changed and made my name into a name which is disrespectfully, my question here is, can i do something about it? is there any...

Solution:

As per the terms of service of PUBG MOBILE, every player is acknowledged and accepted upon their account creation, that the owner is solely responsible for securing their account. If any changes were made to the account, for example changes of flag/server/username, in-game currencies spent or anything else, whether it was by the owner or someone else that compromised your game account, all these changes cannot be reverted.

🦇

8/27/2025

MidasBuy Account

hello, recently my email was changed due to some issues, my question here is that the email that was connected to my UID/PUBG is on the old email which i've lost and now on the new email which is connected to my UID/PUBG, i cannot create a Midasbuy account since it says it already has been created and yes it has on the old email but when i was hacked, i had lost my email and my pubg both thankfully, i got my pubg account back, now my question is how do i connect my new pubg gmail or UID to the s...

Solution:

You can try contacting the Midasbuy support for further assistance in this regard.

murdernetwork

8/26/2025

Please help

Hello guys my account has been hacked I can recovery it my device commonly used But scammer say me if I will try to recovery it he will download cheats and use it in my game account so I ask can the pubg put my account on security mode I will put only on this month more than 600$ ...

Solution:

If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.

Laser

8/26/2025

Frozen account

My account (UID: 51012680182) was frozen for inspection, but I have never used hacks or third-party tools. I need my account back as soon as possible because Ranked Arena will be gone soon, and I don’t want to miss it. Please review my account quickly so I can continue playing fairly. I been playing this game for years on end and this has never happened to me. It’s the worst timing because I’m top 800 in ranked arena and by the time my account is unfrozen it will be pretty much over. #bugs #ques...

Solution:

Accounts are suspended for violating PUBG MOBILE's terms of service, whether it was done by the owner or someone else that has compromised your account. If your account has been permanently suspended, please submit Appeal through https://pubgmobile.live/support. And for non-permanent suspensions, submit an account ban appeal by logging into your account and selecting File Claim....

Чılmαz

8/26/2025

My account was stolen

My account was stolen and you are not helping me at all

Solution:

You will receive an email and the N/A will be manually updated. You just need to wait patiently for the result. However, if both of your requests on Google form and the in-game recovery tool are both rejected, then you need to reach out to the in-game customer service directly if you still require assistance. Please note that your ticket will be declined if you are unable to accurately provide all the information that the form requested from you, or that it does not match with what they have. In this case, you will have to cross-check and keep trying....

iTkZ

8/26/2025

Creator hub - tiktok

I need help because the data from my TikTok live is not showing correctly in the Creator Hub. I can’t send the link since TikTok doesn’t provide it. Can anyone help me?

Solution:

If you have any questions or concerns regarding Creator Hub, please contact the Creator Hub team for further assistance in this regard. From the Creator Hub website, you can click on Join server to learn more to join their Discord server.

[KZL]^Heart attack*

8/26/2025

I gave my Account To My friend For Few day like 15 day and I convert My email to his email after 15

Day I don't know how he change My number login I have all Information About My account Help me To recover my account...

Solution:

Please be advised that every account is personal to the respective account holder and is prohibited from gifting, lending, trading, sharing or otherwise permitting any other person to access or use other's account as that is against PUBG MOBILE's terms of service. Therefore, we are unable to assist you in this regard.

8/26/2025

I accidently changed my server middle east TO europe. And then my rank is bronz 3 now. It didnt warn

I accidentally changed my server from Middle East to Europe. On Middle East, my rank was Crown/conqueror whatever, but after the change my rank reset to Bronze. I did not notice any clear warning before switching servers. 🥀 cant wait 7 days bro🥀...

Solution:

Hello, @Histo! You will have to wait for the 7 days cool-down time to end before you can change your server again. Please be more careful in the future. When you change your server again to Middle East, your rank will reset to normal. Unfortunately, it’s not possible to change your server again within 7 days, and this rule applies to all players. When switching servers, the game also clearly indicates that another change cannot be made until the 7-day period has passed....

IQ - Biology Teacher

8/26/2025

unknown element

I received this email and I have not made any purchase or order and nothing has been added to my account.

Nyx toxic

8/26/2025

Matchmaking Issue – Receiving Bot Lobbies & Wrong Region Players

Hello PUBG Support Team, I am from Australia and for the last 10 days I have been facing serious matchmaking issues. Despite my high rank (Ace Dominator, 31 stars, under 4000 ranking), I keep getting placed into bot lobbies, which is very frustrating for me and my teammates. I also notice that I am being matched with players from Turkmenistan, even though I play on the Asia server. This feels out of region and unusual....

Solution:

You are welcome to share your feedback or suggestion directly to Tencent by submitting Feedback through https://pubgmobile.live/support.

고͜٭͜독

8/26/2025

My account got hacked

I accidently went into a scam sute and logined. I was using X account to play, and I figured out that my account is hacked. I requested X to change email address but they just say no. Is there a way to disconnect my account and get it back? #questions...

Solution:

Hello, @ㅇㅇ! To recover your account, please submit a recovery request through in-game by going to the login page and selecting: Help > Hacked Account & Other Account Issues > Account Recovery....

ZEISS

8/26/2025

Regarding pose

How to get this pose emote permanently ?

moon

8/26/2025

#Roommate#terminate roommate

I want to terminate my roommate in pubg, but the issue is that his ID is ban for 10 years...I've seen YouTube tutorials suggesting that if my roommate declines the termination request, he'll be auto-terminated after 24 hours. But my roommate's ID is banned and can't log in, so how can he respond to the request?

Solution:

Since your roommate is banned, he would not be able to accept your termination request. Wait for 48 hours and then do forced termination within 24 hours.

Hamma3

8/26/2025

Ban Appeal – My Account Was Banned by Mistake

Solution:

Hello, @Hamma3! Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension....

sam

8/25/2025

client-side error

I use a jailbroken ios device to play. I have got this message few months before. After many months i got this again. So is the jailbreak not allowed?

Solution:

No, you will not be suspended for playing on a rooted or jailbroken device. The anti-cheat systems will only be triggered when you use sketchy applications while playing PUBG MOBILE.

TheGreatSlayman

8/25/2025

Why I can't make posts in the #bugs channel?

I have a bug and want to report it, but I'm unable to, because I can't post it in #bugs

Solution:

Hello @BronMyron! You can report bugs by submitting Bug through https://pubgmobile.live/support....

fish

8/25/2025

question

Recently, I found that our social mediaMany people have been banned from this model.But their reaction did not violate any rule.Even some of my friends were banned.We want to find out why.This has only recently appeared.And a large number of people.

Solution:

FrenZzy

8/25/2025

Account recovery issue

Hello pubg mobile service am the owner of tho UID : 587817834 my account was stolen i was trying to recover my stolen account and i faced this issue please help me pubg mobile service team to get back my account

Solution:

@Abdirahmaan Yaasiin Please do what it says and contact the customer service from the login screen....