PUBG MOBILE•3y ago

Can you try to perform a routine repair of the game from the login menu and check again?

Lyk•8/18/23, 12:17 AM

So should i log out?

Lyk•8/18/23, 12:18 AM

My friend has the same problem

Lyk•8/18/23, 12:19 AM

I logged out and in again

Lyk•8/18/23, 12:19 AM

Still no change

QQuendi Can you try to perform a routine repair of the game from the login menu and che...

Lyk•8/18/23, 12:26 AM

A lot of people dont find the premium crate, its a game bug

LLyk A lot of people dont find the premium crate, its a game bug

QuendiOP•8/18/23, 12:46 AM

Premium crate is not available at the moment. There is custom crate available now and premium crate will be available again in the future. If you are not able to use your supply crate coupons, please make a video recording of it and share it here.

Error•8/18/23, 2:30 AM

FAMAS in airdrops is a bug and will be fixed today.

QQuendi Can you try to perform a routine repair of the game from the login menu and che...

Domba ✓•8/18/23, 3:36 AM

It turns out that the 4 supply crate coupons collected from the air drop event are bugged. The coupons will show up separately and won't add up to another supply crate coupons. I also tried a routine repair and everything but that doesn't help either. :catok:

xdbaba_•8/18/23, 3:40 AM

Kindly guide me how to delete my PUBG account permanently?

DDomba ✓It turns out that the 4 supply crate coupons collected from the air drop event a...

QuendiOP•8/18/23, 3:46 AM

Got it! Could you please submit a report of this through #bugs in compliance with the channel's guidelines so it can be looked into?

Xxdbaba_Kindly guide me how to delete my PUBG account permanently?

QuendiOP•8/18/23, 3:47 AM

If you have an Apple device, you can do it through your Account settings of the game.

QQuendi If you have an Apple device, you can do it through your Account settings of the ...

xdbaba_•8/18/23, 3:47 AM

No i don't have apple device

QuendiOP•8/18/23, 3:48 AM

In that case, you may refer to this support article, @Baba:

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/412-about-delete-account-android/.

QQuendi Got it! Could you please submit a report of this through #bugs in compliance wit...

Domba ✓•8/18/23, 4:13 AM

Sure

Maru.•8/18/23, 4:59 AM

I need someone to play with

MMaru.I need someone to play with

QuendiOP•8/18/23, 5:18 AM

You may find players for that in the #activities channel.

Maru.•8/18/23, 5:19 AM

I dont have permission to post in there

mumiji•8/18/23, 5:35 AM

Hi guys! I can’t seem to log in on PUBG. Like it literally logged me out, but then when I tried to log in it won’t. I tried guest, twitter, facebook, none it won’t log in.

Kiyoshiキヨシ•8/18/23, 5:48 AM

how frequent is the uc station?

Mmumiji Hi guys! I can’t seem to log in on PUBG. Like it literally logged me out, but t...

QuendiOP•8/18/23, 6:19 AM

Could you please share a screenshot or add more details about the issue you are facing when trying to log in?

KKiyoshiキヨシ how frequent is the uc station?

QuendiOP•8/18/23, 6:20 AM

What do you mean by that? Could you please elaborate?

MMaru.I dont have permission to post in there

QuendiOP•8/18/23, 6:21 AM

You can find a relevant channel and send your message there or communicate with other players who are already there. You do not need to create a new post.

QQuendi What do you mean by that? Could you please elaborate?

Kiyoshiキヨシ•8/18/23, 6:56 AM

how often does the station come? every 2 months? 3 months? every season?

KKiyoshiキヨシ how often does the station come? every 2 months? 3 months? every season?

QuendiOP•8/18/23, 7:28 AM

We unfortunately do not have information regarding this and there are no exact release dates available for the UC Station.

QQuendi We unfortunately do not have information regarding this and there are no exact r...

Kiyoshiキヨシ•8/18/23, 7:58 AM

besides the one we just had, when was the last uc station? and the one before that? and the one before that one?

Kiyoshiキヨシ•8/18/23, 7:59 AM

if you can tell me the dates of 4 rounds of these stations, im comfortable to predict the next one, even though it might be off

Penaldo Fine Shyt•8/18/23, 10:21 AM

Hey y'all i have a problem now you see i have been playing the game since s2 and i lost the s2 account because it was a guest account i made a account in s14 and it got hacked by someone in s18 or 19 im not sure and i tried recovering it but i couldn't they changed everything i contacted support they also could not help he unfriend everybody and changed his name i now only know the gmail and last password and the security is on the google account anyway you can help please i loved that account i swear by god im not lying

PPenaldo Fine Shyt Hey y'all i have a problem now you see i have been playing the game since s2 and...

Its Christmas ❄•8/18/23, 10:38 AM

try to contact customer support and explain everything and if you have prove then provide them

IIts Christmas ❄try to contact customer support and explain everything and if you have prove the...

Penaldo Fine Shyt•8/18/23, 10:43 AM

I don't have proof thats the thing the only thing i have is the gmail and 2 old passwords

Penaldo Fine Shyt•8/18/23, 10:43 AM

And support is not doing anything

KKiyoshiキヨシ besides the one we just had, when was the last uc station? and the one before th...

Tom•8/18/23, 11:59 AM

Once in 2 months

max62727•8/18/23, 12:38 PM

Screenshot_2023-08-18-14-38-14-861_com.google.android.gm.jpg

Mmax62727 Click to see attachment

Rock47•8/18/23, 12:47 PM

The e-mail address is service@pubgmobile.com any other could be a scam.

Splynt•8/18/23, 1:47 PM

Why do I have these 4 coupons I can’t use

QuendiOP•8/18/23, 1:48 PM

This issue has been reported through https://discord.com/channels/393088095840370689/1141947439742468117, @S͜͡p̆̈l̆̈y̆̈n̆̈t̆̈ You may provide your details there.

Mmax62727 Click to see attachment

QuendiOP•8/18/23, 1:55 PM

This is clearly a scammer. Please refrain from communicating with them any further. Keep in mind that you can communicate with the customer service only through inside the game and the email for the customer service is service@pubgmobile.com. Please block the user or they will try to scam you or steal your account. No one else can help you with your account other than the in-game customer service.

Yousef Aboulabdah•8/18/23, 3:22 PM

I have a problem. Every time I charge UC, it is deducted from the account. What is the solution?

QQuendi This is clearly a scammer. Please refrain from communicating with them any furth...

max62727•8/18/23, 3:24 PM

max62727•8/18/23, 3:25 PM

my account was hacked and I still haven't received a request from support

YYousef Aboulabdah I have a problem. Every time I charge UC, it is deducted from the account. What ...

Bearplays•8/18/23, 3:52 PM

Purchasing UC through unofficial sources is prohibited and any purchased amount of UNKNOW CASH will be deducted if bought from unofficial source.

The only official sources are https://www.midasbuy.com/midasbuy/buy/pubgm and in-game store.

Mmax62727 my account was hacked and I still haven't received a request from support

QuendiOP•8/18/23, 3:53 PM

When did you submit a request to the in-game customer service?

max62727•8/18/23, 3:54 PM

Yes

Mmax62727 Yes

Bearplays•8/18/23, 3:57 PM

Did you created a support ticket with customer support through in-game panel?

max62727•8/18/23, 4:11 PM

support ticket? I filled out a form with questions

max62727•8/18/23, 4:12 PM

In Game

max62727•8/18/23, 4:12 PM

they said it could take 2 weeks

Hoshi•8/18/23, 4:41 PM

where's the premium crate? and when's its comeback?

HHoshi where's the premium crate? and when's its comeback?

Yasser•8/18/23, 4:55 PM

We do not have an exact release date for it, but we can expect that the premium crate will be available after the current custom crate ends. Please note that the premium crate ended yesterday.

Trickster•8/18/23, 5:03 PM

did anyone else wake up to 0 uc??

Trickster•8/18/23, 5:03 PM

16k uc disappeard overnight well done tencent

Can you try to perform a routine repair of the game from the login menu and check again?

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