SearchSetup for Free

PUBG MOBILE•2y ago

I'm talking to someone right now. Write on dc @kraftontechsupport?

I'm talking to someone right now. Write on dc @kraftontechsupport?

PUBG MOBILE banner

PUBG MOBILE Join

The first and best battle royale!

704,633Members

View on Discord

Resources

Recent Announcements

Similar Threads

Was this page helpful?

Product

Pricing Docs Communities

Resources

About Blog Changelog Contributors

Legal

Terms Privacy Cookies EULA

Twitter GitHub Discord

© 2026 Hedgehog Software, LLC. All rights reserved.

© 2026 Hedgehog Software, LLC

Twitter GitHub Discord

More

Communities Docs About Terms Privacy

Behzat Ç.

B

Behzat Ç.OP•1/4/24, 4:27 PM

currently helping with rescue in dc

MOHAMMAD ABDO

M

MOHAMMAD ABDO•1/4/24, 4:28 PM

??

Behzat Ç.

BBehzat Ç.I'm talking to someone right now. Write on dc @kraftontechsupport?

delfin

D

delfin•1/4/24, 4:28 PM

This is a scammer who will attempt to steal your account. Please never share your personal account information with anyone and refer to this announcement: questions

MOHAMMAD ABDO

MMOHAMMAD ABDO I tried it twice and it burned. They don't help.

delfin

D

delfin•1/4/24, 4:28 PM

This means that the information you provided to the customer service is not accurate. If you are not able to provide them the accurate and required information, it is not possible to confirm that you are the owner of the account. You will need to contact the customer service again and make sure that you provide them with all the required and accurate information.

delfin

Ddelfin This is a scammer who will attempt to steal your account. Please never share you...

Behzat Ç.

B

Behzat Ç.OP•1/4/24, 4:29 PM

Behzat Ç.

BBehzat Ç.Click to see attachment

Behzat Ç.

B

Behzat Ç.OP•1/4/24, 4:30 PM

Is it a scam?

MOHAMMAD ABDO

M

MOHAMMAD ABDO•1/4/24, 4:30 PM

Ok, all the information is correct. I did it both times. But it is not approved.

Behzat Ç.

BBehzat Ç.Click to see attachment

delfin

D

delfin•1/4/24, 4:30 PM

This is a scammer. Please block this user and report them to Discord at https://dis.gd/report.

The only official PUBG MOBILE support and customer service team is in-game and service@pubgmobile.com.

MOHAMMAD ABDO

M

MOHAMMAD ABDO•1/4/24, 4:31 PM

They changed my account name twice within a week.

delfin

Ddelfin This is a **scammer**. Please block this user and report them to Discord at http...

Behzat Ç.

B

Behzat Ç.OP•1/4/24, 4:31 PM

Okay

MOHAMMAD ABDO

MMOHAMMAD ABDO Ok, all the information is correct. I did it both times. But it is not approved.

delfin

D

delfin•1/4/24, 4:31 PM

Please contact the customer service regarding hacked or compromised accounts as we are unfortunately unable to help you with account related issues any further through the community.

Behzat Ç.

B

Behzat Ç.OP•1/4/24, 4:31 PM

When will it end?

Behzat Ç.

BBehzat Ç.When will it end?

delfin

D

delfin•1/4/24, 4:32 PM

You can expect to receive a response within 14 days after submitting an Account Recovery request. If you do not receive a response within 14 days, you can let us know here.

delfin

Ddelfin Please contact the customer service regarding hacked or compromised accounts as ...

MOHAMMAD ABDO

M

MOHAMMAD ABDO•1/4/24, 4:32 PM

Where can we talk to live customer service? out of the game

Small One

S

Small One•1/4/24, 4:32 PM

Hey guys, is it possible to edit the GLIDE button for the event elsewhere on my screen? It seems to be in the way whenever I try to rotate my pov which makes my gameplay much more complicated.

delfin

Ddelfin You can expect to receive a response within 14 days after submitting an Account ...

Behzat Ç.

B

Behzat Ç.OP•1/4/24, 4:33 PM

My account is mine, I can prove it in any way, but this time is too long,Do you have a teammate or authorized person to help you?

Behzat Ç.

B

Behzat Ç.OP•1/4/24, 4:34 PM

an email address or phone number

MOHAMMAD ABDO

MMOHAMMAD ABDO Where can we talk to live customer service? out of the game

delfin

D

delfin•1/4/24, 4:35 PM

You can send an email to the customer service at service@pubgmobile.com. However, the only recommended way to contact them is through inside the game.

Behzat Ç.

BBehzat Ç.an email address or phone number

delfin

D

delfin•1/4/24, 4:35 PM

The email for the customer service is service@pubgmobile.com. However, the only recommended way to contact the customer service is through inside the game.

MOHAMMAD ABDO

M

MOHAMMAD ABDO•1/4/24, 4:35 PM

Ok

Small One

SSmall One Hey guys, is it possible to edit the GLIDE button for the event elsewhere on my ...

delfin

D

delfin•1/4/24, 4:36 PM

It is unfortunately not possible to move or customize the Glide option.

Behzat Ç.

B

Behzat Ç.OP•1/4/24, 4:45 PM

@delfin

?

Behzat Ç.

B

Behzat Ç.OP•1/4/24, 4:48 PM

What is this @delfin

Behzat Ç.

B

Behzat Ç.OP•1/4/24, 4:49 PM

delfin

D

delfin•1/4/24, 4:52 PM

Please do not share images that contain personal information, @Behzat Ç.. If you have already submitted an Account Recovery request then you need to wait until you receive a response from the customer service in order to submit a new request.

delfin

Ddelfin Please do not share images that contain personal information, @Behzat Ç.. If you...

Behzat Ç.

B

Behzat Ç.OP•1/4/24, 4:52 PM

It gives this error in request control

delfin

Ddelfin Please do not share images that contain personal information, @Behzat Ç.. If you...

Behzat Ç.

B

Behzat Ç.OP•1/4/24, 4:57 PM

I am not making a request again. This error appears on the page where I check the request.

delfin

Ddelfin Please do not share images that contain personal information, @Behzat Ç.. If you...

MOHAMMAD ABDO

M

MOHAMMAD ABDO•1/4/24, 5:21 PM

Ok

MOHAMMAD ABDO

M

MOHAMMAD ABDO•1/4/24, 5:22 PM

delfin

Ddelfin Please do not share images that contain personal information, @Behzat Ç.. If you...

MOHAMMAD ABDO

M

MOHAMMAD ABDO•1/4/24, 5:22 PM

She says they sent this response. This is to recover your account. Unfortunately, it says something like this.

Piet

P

Piet•1/4/24, 5:28 PM

Are there any Informations about the next purchase gift event ?

Quendi

Q

Quendi•1/4/24, 5:31 PM

We unfortunately do not have any information regarding an upcoming event or event that is not available yet in the game or officially announced. You will need to keep an eye out in-game, #game-news and official social media handles of PUBG MOBILE for future game announcements, @Piet.

Quendi

QQuendi I understand, @Mohamad. Can you try to perform a routine repair of the game from...

Mohamad

M

Mohamad•1/4/24, 5:39 PM

Tried it
Didn't help

Behzat Ç.

B

Behzat Ç.OP•1/4/24, 5:40 PM

I have logged in to my account now. @Quendi But I cannot delete the e-mail.

Behzat Ç.

B

Behzat Ç.OP•1/4/24, 5:40 PM

My account's login options were stolen

Pozavdm

P

Pozavdm•1/4/24, 6:11 PM

Hello, I changed my phone number on Facebook and when I log into the game, the game sends a notification to the old number, When I want to log in using Gmail, it sends notifications to the old number again

Mohamad

MMohamad Tried it Didn't help

Quendi

Q

Quendi•1/4/24, 6:34 PM

Can you share a video recording of the issue?

Dyno

D

Dyno•1/4/24, 7:00 PM

Please contact the customer service for further assistance, @Behzat Ç.. Refer to subpoint 5.4 in #faq for further information.

Quendi

QQuendi Can you share a video recording of the issue?

Mohamad

M

Mohamad•1/4/24, 7:18 PM

Quendi

Q

Quendi•1/4/24, 7:20 PM

Can you make a different video recording where you successfully log in and restart the game and the login menu appears again, @Mohamad?

Quendi

QQuendi Can you make a different video recording where you successfully log in and resta...

Mohamad

M

Mohamad•1/4/24, 7:22 PM

No i won't make any videos anymore.
It seems that you have a low IQ

Quendi

Q

Quendi•1/4/24, 7:25 PM

You made a video recording where it does not show the actual issue, @Mohamad. I understand the issue, but if you want to report it through #bugs, we need a video recording that can illustrate the issue so that it can be looked into by Tencent.

Pozavdm

PPozavdm Hello, I changed my phone number on Facebook and when I log into the game, the g...

Quendi

Q

Quendi•1/4/24, 7:51 PM

Can you please share a screenshot of the login option you are using on the login screen of the game?

Kmov

K

Kmov•1/4/24, 7:53 PM

is there some tencent gaming buddy emulator for pc?

Quendi

QQuendi Can you please share a screenshot of the login option you are using on the login...

Pozavdm

P

Pozavdm•1/4/24, 7:54 PM

Pozavdm

P

Pozavdm•1/4/24, 7:57 PM

I sent you the video in a private message

Quendi

Q

Quendi•1/4/24, 7:58 PM

The phone number that is linked to your PUBG MOBILE account will show when secondary verification is required, @Pozavdm. Changing your phone number for your social media account will not change or remove the phone number linked to your PUBG MOBILE account. To disable the secondary verification or change your phone number, you can only do it through in-game through your Account settings after you have logged into your PUBG MOBILE account.

Kmov

KKmov is there some tencent gaming buddy emulator for pc?

Quendi

Q

Quendi•1/4/24, 8:00 PM

There are different types of emulators available, but the only recommended emulator is GameLoop. For further assistance related to GameLoop, please visit their website: https://www.gameloop.com/.

Berat ♂

B

Berat ♂•1/4/24, 8:40 PM

Hi admin pls help

Berat ♂

B

Berat ♂•1/4/24, 8:40 PM

@Quendi you admin?

Similar Threads

Account hacked right after reclaim, now I’m unable to claim due to three month cool down

PMPUBG MOBILE / questions

URGENT: Someone is recovering my PUBG Mobile account RIGHT NOW! Need help ASAP!

PMPUBG MOBILE / questions

Is the game under maintenance right now?

PMPUBG MOBILE / questions

i caught someone hacking on stream

PMPUBG MOBILE / questions