Please contact the customer service regarding hacked or compromised accounts as we are unfortunately

Please contact the customer service regarding hacked or compromised accounts as we are unfortunately unable to help you with account related issues any further through the community.

Behzat Ç.•1/4/24, 4:31 PM

When will it end?

BBehzat Ç.When will it end?

delfinOP•1/4/24, 4:32 PM

You can expect to receive a response within 14 days after submitting an Account Recovery request. If you do not receive a response within 14 days, you can let us know here.

Ddelfin Please contact the customer service regarding hacked or compromised accounts as ...

MOHAMMAD ABDO•1/4/24, 4:32 PM

Where can we talk to live customer service? out of the game

Small One•1/4/24, 4:32 PM

Hey guys, is it possible to edit the GLIDE button for the event elsewhere on my screen? It seems to be in the way whenever I try to rotate my pov which makes my gameplay much more complicated.

Ddelfin You can expect to receive a response within 14 days after submitting an Account ...

Behzat Ç.•1/4/24, 4:33 PM

My account is mine, I can prove it in any way, but this time is too long,Do you have a teammate or authorized person to help you?

Behzat Ç.•1/4/24, 4:34 PM

an email address or phone number

MMOHAMMAD ABDO Where can we talk to live customer service? out of the game

delfinOP•1/4/24, 4:35 PM

You can send an email to the customer service at service@pubgmobile.com. However, the only recommended way to contact them is through inside the game.

BBehzat Ç.an email address or phone number

delfinOP•1/4/24, 4:35 PM

The email for the customer service is service@pubgmobile.com. However, the only recommended way to contact the customer service is through inside the game.

MOHAMMAD ABDO•1/4/24, 4:35 PM

SSmall One Hey guys, is it possible to edit the GLIDE button for the event elsewhere on my ...

delfinOP•1/4/24, 4:36 PM

It is unfortunately not possible to move or customize the Glide option.

Behzat Ç.•1/4/24, 4:45 PM

@delfin

Behzat Ç.•1/4/24, 4:48 PM

What is this @delfin

Behzat Ç.•1/4/24, 4:49 PM

delfinOP•1/4/24, 4:52 PM

Please do not share images that contain personal information, @Behzat Ç.. If you have already submitted an Account Recovery request then you need to wait until you receive a response from the customer service in order to submit a new request.

Ddelfin Please do not share images that contain personal information, @Behzat Ç.. If you...

Behzat Ç.•1/4/24, 4:52 PM

It gives this error in request control

Ddelfin Please do not share images that contain personal information, @Behzat Ç.. If you...

Behzat Ç.•1/4/24, 4:57 PM

I am not making a request again. This error appears on the page where I check the request.

Ddelfin Please do not share images that contain personal information, @Behzat Ç.. If you...

MOHAMMAD ABDO•1/4/24, 5:21 PM

MOHAMMAD ABDO•1/4/24, 5:22 PM

Ddelfin Please do not share images that contain personal information, @Behzat Ç.. If you...

MOHAMMAD ABDO•1/4/24, 5:22 PM

She says they sent this response. This is to recover your account. Unfortunately, it says something like this.

Piet•1/4/24, 5:28 PM

Are there any Informations about the next purchase gift event ?

Quendi•1/4/24, 5:31 PM

We unfortunately do not have any information regarding an upcoming event or event that is not available yet in the game or officially announced. You will need to keep an eye out in-game, #game-news and official social media handles of PUBG MOBILE for future game announcements, @Piet.

QQuendi I understand, @Mohamad. Can you try to perform a routine repair of the game from...

Mohamad•1/4/24, 5:39 PM

Tried it
Didn't help

Behzat Ç.•1/4/24, 5:40 PM

I have logged in to my account now. @Quendi But I cannot delete the e-mail.

Behzat Ç.•1/4/24, 5:40 PM

My account's login options were stolen

Pozavdm•1/4/24, 6:11 PM

Hello, I changed my phone number on Facebook and when I log into the game, the game sends a notification to the old number, When I want to log in using Gmail, it sends notifications to the old number again

MMohamad Tried it Didn't help

Quendi•1/4/24, 6:34 PM

Can you share a video recording of the issue?

Dyno•1/4/24, 7:00 PM

Please contact the customer service for further assistance, @Behzat Ç.. Refer to subpoint 5.4 in #faq for further information.

QQuendi Can you share a video recording of the issue?

Mohamad•1/4/24, 7:18 PM

Quendi•1/4/24, 7:20 PM

Can you make a different video recording where you successfully log in and restart the game and the login menu appears again, @Mohamad?

QQuendi Can you make a different video recording where you successfully log in and resta...

Mohamad•1/4/24, 7:22 PM

No i won't make any videos anymore.
It seems that you have a low IQ

Quendi•1/4/24, 7:25 PM

You made a video recording where it does not show the actual issue, @Mohamad. I understand the issue, but if you want to report it through #bugs, we need a video recording that can illustrate the issue so that it can be looked into by Tencent.

PPozavdm Hello, I changed my phone number on Facebook and when I log into the game, the g...

Quendi•1/4/24, 7:51 PM

Can you please share a screenshot of the login option you are using on the login screen of the game?

Kmov•1/4/24, 7:53 PM

is there some tencent gaming buddy emulator for pc?

QQuendi Can you please share a screenshot of the login option you are using on the login...

Pozavdm•1/4/24, 7:54 PM

Pozavdm•1/4/24, 7:57 PM

I sent you the video in a private message

Quendi•1/4/24, 7:58 PM

The phone number that is linked to your PUBG MOBILE account will show when secondary verification is required, @Pozavdm. Changing your phone number for your social media account will not change or remove the phone number linked to your PUBG MOBILE account. To disable the secondary verification or change your phone number, you can only do it through in-game through your Account settings after you have logged into your PUBG MOBILE account.

KKmov is there some tencent gaming buddy emulator for pc?

Quendi•1/4/24, 8:00 PM

There are different types of emulators available, but the only recommended emulator is GameLoop. For further assistance related to GameLoop, please visit their website: https://www.gameloop.com/.