I'm having trouble with trying to get access to CloudFlare support to resolve getting into an accoun

I'm having trouble with trying to get access to CloudFlare support to resolve getting into an account for a client. They don't know the email or password with the account. I've seen that I need to create a New Account but this doesn't do anything. Any ideas?

TTrying to resolve issue I'm having trouble with trying to get access to CloudFlare support to resolve ge...

rdm•1/6/25, 2:56 AM

This is documented (somewhere, I don't have the link handy -- but confirm for yourself), I think if you go the route of making a new account, and you add the client domain to the new account, you will be given new nameservers for that domain. You'll follow the domain onboarding, current zone scan, etc. Once you update the NS with your registrar, the normal dns refresh process happens. Then you have full control of the domain in the new account.

All I want to do•1/6/25, 3:26 AM

hello. i'm having tranfer domin from different vendot to cloudfare

All I want to do•1/6/25, 3:26 AM

anything have that problem?

Olriko•1/6/25, 10:25 AM

Hello, I don't know why, but I moved to Cloudflare Image recently and the image first load is very slowww. How to improve it ?

OOlriko Hello, I don't know why, but I moved to Cloudflare Image recently and the image ...

WTDawson9•1/6/25, 12:40 PM

If it's the first time an image has been loaded, it's probably not in Cloudflare's caches so it will fetch it from the server first

dave•1/6/25, 5:00 PM

For streaming responses that are not a Worker, what is the max amount of time they can take before a timeout?

Ddave For streaming responses that are not a Worker, what is the max amount of time th...

Idle•1/6/25, 5:12 PM

https://community.cloudflare.com/t/increase-cloudflare-max-request-duration/482873/2

not quite sure if this is the same tho

IIdle <https://community.cloudflare.com/t/increase-cloudflare-max-request-duration/482...

Chaika•1/6/25, 5:14 PM

it's not, the 100s is only if there's no data at all sent back from server

Idle•1/6/25, 5:14 PM

Chaika•1/6/25, 5:15 PM

if origin starts streaming back a response, it gets around that

Marcos Vinicius•1/6/25, 5:17 PM

Guys, can anyone help me, my website is down and I'm not adjusting it.

Idle•1/6/25, 5:17 PM

well what's the error you're getting

Marcos Vinicius•1/6/25, 5:18 PM

ERR_CONNECTION_TIMED_OUT

Idle•1/6/25, 5:18 PM

well that kinda speaks for itself, no

Idle•1/6/25, 5:19 PM

your origin server isn't responding in time

Idle•1/6/25, 5:20 PM

maybe it isn't reachable at the port that cloudflare is using

Chaika•1/6/25, 5:20 PM

ERR_CONNECTION_TIMED_OUT is a chrome error, I'd guess not proxied or if it is proxied, issue reaching CF (could be local proxy/firewall/etc messing with)

Marcos Vinicius•1/6/25, 5:21 PM

I understand, can you help me with how to solve this problem?

MMarcos Vinicius I understand, can you help me with how to solve this problem?

Chaika•1/6/25, 5:22 PM

What's the url?

Marcos Vinicius•1/6/25, 5:23 PM

https://bancodealimentos.org.br/

MMarcos Vinicius https://bancodealimentos.org.br/

Chaika•1/6/25, 5:24 PM

That site is unproxied (not using Cf's CDN) pointing at a Google Cloud IP

Chaika•1/6/25, 5:25 PM

You'll have to troubleshoot your origin more. If you're using a third party web host, contact them. If you're self hosting, check your web server is up and firewall is open, etc. All generic web server troubleshooting steps. Your web server isn't responding on 80/443, but it does ping/seems alive

Marcos Vinicius•1/6/25, 5:26 PM

I understand, what's worse is that I have no idea how to solve everything.

WTDawson9•1/7/25, 9:18 AM

Shinigami•1/7/25, 4:25 PM

Hi everyone,
Today, I tried to configure a PTR record on DNS.
I followed the instructions in the document (https://developers.cloudflare.com/dns/additional-options/reverse-zones/).
However, when I ran the command nslookup -x 1.2.3.4 in the Windows command prompt, it returned the result as static.vnpt.vn instead of abc.com.
I suspect this is related to VNPT Telecom, but when I contacted their technical support, they told me they had no knowledge of this configuration and advised me to reach out to Cloudflare for assistance.
Does anyone know how to fix this issue? Please help me. Thanks!

Cloudflare Docs

Reverse zones and PTR records · Cloudflare DNS docs

If you control your own IP prefix(es), you can set up reverse zones with PTR records to allow reverse DNS lookups.

SShinigami Hi everyone, Today, I tried to configure a PTR record on DNS. I followed the ins...

Chaika•1/7/25, 4:27 PM

PTR records have to be created on the reverse zone (ex:

<prefix>.in-addr.arpa

<prefix>.in-addr.arpa

), which requires you to control the entire prefix

Chaika•1/7/25, 4:27 PM

I'm guessing you don't control/own the prefix and are just trying to create one for an IP assigned to you from your ISP/Host?

CChaika PTR records have to be created on the reverse zone (ex: `<prefix>.in-addr.arpa`)...

Shinigami•1/7/25, 4:32 PM

Sorry, I'm not very familiar with DNS configuration. But as I understand it, my configuration should be 3.2.1.in-addr.arpa, right?

SShinigami Sorry, I'm not very familiar with DNS configuration. But as I understand it, my ...

Chaika•1/7/25, 4:36 PM

It won't work to create ptr records in the dns configuration for your website/abc.com.
If the IP is from your ISP or Host, you'd have to contact them about changing the Reverse DNS