Cloudflare Developers•12mo ago

I understand, can you help me with how to solve this problem?

MMarcos Vinicius I understand, can you help me with how to solve this problem?

Chaika•1/6/25, 5:22 PM

What's the url?

Marcos ViniciusOP•1/6/25, 5:23 PM

https://bancodealimentos.org.br/

MMarcos Vinicius https://bancodealimentos.org.br/

Chaika•1/6/25, 5:24 PM

That site is unproxied (not using Cf's CDN) pointing at a Google Cloud IP

Chaika•1/6/25, 5:25 PM

You'll have to troubleshoot your origin more. If you're using a third party web host, contact them. If you're self hosting, check your web server is up and firewall is open, etc. All generic web server troubleshooting steps. Your web server isn't responding on 80/443, but it does ping/seems alive

Marcos ViniciusOP•1/6/25, 5:26 PM

I understand, what's worse is that I have no idea how to solve everything.

WTDawson9•1/7/25, 9:18 AM

Shinigami•1/7/25, 4:25 PM

Hi everyone,
Today, I tried to configure a PTR record on DNS.
I followed the instructions in the document (https://developers.cloudflare.com/dns/additional-options/reverse-zones/).
However, when I ran the command nslookup -x 1.2.3.4 in the Windows command prompt, it returned the result as static.vnpt.vn instead of abc.com.
I suspect this is related to VNPT Telecom, but when I contacted their technical support, they told me they had no knowledge of this configuration and advised me to reach out to Cloudflare for assistance.
Does anyone know how to fix this issue? Please help me. Thanks!

Cloudflare Docs

Reverse zones and PTR records · Cloudflare DNS docs

If you control your own IP prefix(es), you can set up reverse zones with PTR records to allow reverse DNS lookups.

SShinigami Hi everyone, Today, I tried to configure a PTR record on DNS. I followed the ins...

Chaika•1/7/25, 4:27 PM

PTR records have to be created on the reverse zone (ex: <prefix>.in-addr.arpa<prefix>.in-addr.arpa), which requires you to control the entire prefix

Chaika•1/7/25, 4:27 PM

I'm guessing you don't control/own the prefix and are just trying to create one for an IP assigned to you from your ISP/Host?

CChaika PTR records have to be created on the reverse zone (ex: `<prefix>.in-addr.arpa`)...

Shinigami•1/7/25, 4:32 PM

Sorry, I'm not very familiar with DNS configuration. But as I understand it, my configuration should be 3.2.1.in-addr.arpa, right?

SShinigami Sorry, I'm not very familiar with DNS configuration. But as I understand it, my ...

Chaika•1/7/25, 4:36 PM

It won't work to create ptr records in the dns configuration for your website/abc.com.
If the IP is from your ISP or Host, you'd have to contact them about changing the Reverse DNS

Kasumi•1/7/25, 7:22 PM

Is there an aprox. time for how long I've to wait for reply from the Billings Support?

Peps•1/7/25, 7:23 PM

not really

Peps•1/7/25, 7:23 PM

It depends on a case by case basis

Kasumi•1/7/25, 7:23 PM

I mean even I set the Priority to low because it doesnt affect me. I make profit out of it but CloudFlare not

PPeps It depends on a case by case basis

Kasumi•1/7/25, 7:24 PM

Well its about wrong Tax value in the billings

KKasumi Is there an aprox. time for how long I've to wait for reply from the Billings Su...

Chaika•1/7/25, 7:26 PM

We only hear about the ones that need help but there's a whole lot of reports of no resolution in 30+ days, just saying

Kasumi•1/7/25, 7:26 PM

:0275cat_dead:

Kasumi•1/7/25, 7:26 PM

Da fuq

Kasumi•1/7/25, 7:27 PM

What are they doing? 7h out of 8h a day sipping tea or what? :gx_laugh:

KKasumi What are they doing? 7h out of 8h a day sipping tea or what? :gx_laugh:

Chaika•1/7/25, 7:28 PM

I assume there's just way too many issues

! GODDESSTEX•1/8/25, 8:44 AM

im more confused than before

! GODDESSTEX•1/8/25, 8:45 AM

mm maybe there's other server more dumb friendly?

! GODDESSTEX•1/8/25, 8:45 AM

cause i have no idea what am i doing

Idle•1/8/25, 8:46 AM

this is an official server for people to ask for help, not sure where else you'd go

Idle•1/8/25, 8:47 AM

maybe the community?

! GODDESSTEX•1/8/25, 8:48 AM

i deleted the image

Idle•1/8/25, 8:48 AM

well that's kind of self explanatory, whatever ip you set in your dns records is not one that can be used like that

Idle•1/8/25, 8:49 AM

maybe make a post in #general-help, or check with whoever told you to put that IP in your record

! GODDESSTEX•1/8/25, 8:49 AM

its been a whole afternoon looking for my ip

i have no idea where they are

!! GODDESSTEX its been a whole afternoon looking for my ip 😂 i have no idea where they are

Idle•1/8/25, 8:49 AM

are we talking a server...? website hosting provider...?

! GODDESSTEX•1/8/25, 8:51 AM

thats also a problem, my ai told me i can use publii with netifily and cloudflare so im trying to do all that with 0 idea about any of that , literally first time i see them

Idle•1/8/25, 8:52 AM

https://answers.netlify.com/t/connecting-a-cloudflare-domain-with-my-netlify-site/55665/2

Idle•1/8/25, 8:52 AM

i assume you meant netlify because i have no idea what netifily is

! GODDESSTEX•1/8/25, 8:52 AM

lol yes

! GODDESSTEX•1/8/25, 8:53 AM

aww thanks a lot!

! GODDESSTEX•1/8/25, 8:55 AM

i enjoy all this a lot i wish my brain was adapted to keep more information in the right way

! GODDESSTEX•1/8/25, 8:55 AM

thank you !!

Harsh•1/8/25, 4:02 PM

is R2 s3 api not working?

HHarsh is R2 s3 api not working?

Chaika•1/8/25, 4:15 PM

if apac: https://www.cloudflarestatus.com/incidents/9l42drtyqpjf

R2 degraded availability in APAC region

CChaika if apac: https://www.cloudflarestatus.com/incidents/9l42drtyqpjf

Harsh•1/8/25, 6:23 PM

Thanks, i am facing problem here in India

Harsh•1/8/25, 6:31 PM

https://www.cloudflarestatus.com/incidents/9l42drtyqpjf
This is showing issue has been resolved, but still I am facing issue in cloudflare r2

R2 degraded availability in APAC region

qp•1/8/25, 8:05 PM

Hello, I am in a difficult situation.

I took over IT for a client. As the final step in the process, in the Google Admin Portal, I reset the password for the admin account.
This is the same account I've made hundreds of connections with in the last several weeks - Google has my IP and access history.

Now, I'm locked out - I cannot use the password I changed. Google wants a recovery code or 2FA. The 2FA is not on the IT phone given to me by the company and receiving messages is not an option.

I began trying to verify the domain with google, which needs cloudflare access. Cloudflare login needs a 2FA which - again - is unavailable.

I am in contact with the business owner who is willing to provide all necessary information - billing records, photo id, etc.

How can I talk to a PERSON at either of these companies?

I tried Google's chat feature and the site has an error when I submit the form.

I tried a Cloudflare phone number and it only told me to sign in.

Erisa•1/8/25, 8:08 PM

?login-help

SuperHelpflare•1/8/25, 8:08 PM

These links may help, but they only work when logged out. You can always use an Incognito Window or a Private Window to ensure you're logged out.

If you know the email: https://dash.cloudflare.com/forgot-password
If you know the email and have 2FA or email delivery issues: https://dash.cloudflare.com/login-help
If you don't know the email: https://dash.cloudflare.com/forgot-email

Erisa•1/8/25, 8:09 PM

second link lets you open an email ticket for a variety of cases, even if you cant access the email address

I understand, can you help me with how to solve this problem?

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