If you try it again with one of the files that failed, can you reproduce the error with the same fil
If you try it again with one of the files that failed, can you reproduce the error with the same file?
1https://discord.com/channels/595317990191398933/1040420029080018945/1382088520730153172
Good to see Media Transformations getting some work done. Really would love more options to it, being able to combine two videos together, or placing images/videos over the top/underneath a video would be an amazing next step. Also being able to do things like provide any HLS manifest to then have an MP4 generated
Good to see Media Transformations getting some work done. Really would love more options to it, being able to combine two videos together, or placing images/videos over the top/underneath a video would be an amazing next step. Also being able to do things like provide any HLS manifest to then have an MP4 generated
AWe use the stream bundle advanced plan and need to bump up our storage capacity from 10,000 minutes to say, 30,000. How do I do this?
Support doesn't answer and it has been 2-3 weeks of messages. Does this require an enterprise plan and is that why they're not answering?
Support doesn't answer and it has been 2-3 weeks of messages. Does this require an enterprise plan and is that why they're not answering?
LI’m uploading videos via a backend worker service that processes queue jobs—first uploading the file to R2, then providing the R2 link to Cloudflare Stream’s upload-via-link functionality.
When the video successfully uploads to R2 and starts processing in Cloudflare Stream, sometimes it fails or shows the 424 error. In those cases, I can’t re-trigger the upload-via-link process programmatically from the backend because the upload is already considered “in progress” or partially done and my job is to make the process upto provide the r2 link to cloudflare and its upto cloudflare then it queue, process and ready the video on its own.
So, to recover from this, I have to manually log into the Cloudflare dashboard, go to Stream, and use the upload-via-link option again with the same R2 link to upload the file manually. This manual step is necessary because the full upload-via-link cycle can’t be retried automatically from the code once a failure occurs during processing.
When the video successfully uploads to R2 and starts processing in Cloudflare Stream, sometimes it fails or shows the 424 error. In those cases, I can’t re-trigger the upload-via-link process programmatically from the backend because the upload is already considered “in progress” or partially done and my job is to make the process upto provide the r2 link to cloudflare and its upto cloudflare then it queue, process and ready the video on its own.
So, to recover from this, I have to manually log into the Cloudflare dashboard, go to Stream, and use the upload-via-link option again with the same R2 link to upload the file manually. This manual step is necessary because the full upload-via-link cycle can’t be retried automatically from the code once a failure occurs during processing.
1You could totally use something like #queues or #workflows or even #durable-objects Alarms to handle this retry process
LI got this error from cloudflare side
and on another video got this error
and on another video got this error
Lmay be you get some idea from this and can help me
DHello
1I've never seen errors like that before, if you re-upload those same files manually they work okay?
Lbut in manually uploads as well there is one weird thing i have noticed which is if I manually upload the video and after video uploading complete it does not show in the stream dashboard, so I wait for 5-10 mins that may be it will show but still not and then need to upload again. and second time it shows.
This is also weird in manual case.
This is also weird in manual case.
Lthese errors are showing on stream, what can I do to debug this, as I am sure this is not from my side, because most of the videos are uploading as it is showing for any 1-2 random video.
which is causing issues client side.
and every time I cannot fix this by uploading manually videos.
Please provide a solution for this.
which is causing issues client side.
and every time I cannot fix this by uploading manually videos.
Please provide a solution for this.
1If it's happening regularly I would say there is something with your encode
LBut then in that case it should come for every video right?
LAlso, it is not coming regularly, it happened just randomly
Llike day before yesterday everything was working fine for regularly 3-4 days
but yesterday night these issues faced with 1-2 videos.
but yesterday night these issues faced with 1-2 videos.
1I have no idea, maybe you can come up with some notification solution if an upload fails
1How many videos are you uploading normally?
1Also a note I'm not an employee, I'm just trying to suggest possible solutions. You won't get much direct help from the Stream team in here, if it's happening regularly then you should file a support request
LI am uploading videos like 15-20 in a day of each size above 4-5 gb upto 30gb and
and all are uploading one by one using queue but its upto cloudflare how fast cloudflare stream makes it to ready state.
as it can happen if one video is in processing state then other would come if it has uploaded.
and all are uploading one by one using queue but its upto cloudflare how fast cloudflare stream makes it to ready state.
as it can happen if one video is in processing state then other would come if it has uploaded.
Lokay got it. Could you please share how can I file a support request?
1Cloudflare Docs
Learn how to contact Cloudflare Support via community, chat, or phone. Get help with issues, verify identity, and understand SLAs for different plans.
OIs anyone else experiencing problems with video deliverability? We have users raising tickets about videos loading up to a certain point, but then the video stops (it freezes; it does not show as it is loading; it just freezes), and they are unable to watch no matter what they do (clear cache, restart computer, use a different browser, etc.). We tried to replicate this and it actually is true, even in cloudflare, the video does not run all the way to the end.
Twhat am i misunderstanding? why am i charged 250$ for no videos?
1You have selected 50k minutes of storage, which you pay for regardless of how much you use. Storage is $5 per 1k mins. The $0 per month number shown would be referring to the included minutes viewed of 0
1Can you share a video an example?
TFor the others it shows the correct price, so this makes no sense
TThis is the page.
TIt clearly says, 0$ for 50k minutes, then the other prices.
1Select custom, then set storage to lower number
1I have no idea why its showing as $0
TThe point is, it clearly said it's 0$, yet it suddenly billed me 250$.
TIt says here, recurring 0$
1Okay I can see that? File a billing support request
1Make the change to avoid future charges and make a billing support request
TI know, that's not the issue since it was counted against the credits, so I won't file one.
I was just asking, why, surely it must not only be for me?
I was just asking, why, surely it must not only be for me?
1You have credits available? Maybe that is why its showing as 0
TIt was the same before I had credits
TAll fine, it was just a question.
TNope, just a normal account. I guess just paying 5$ for workers doesn’t count as Enterprise :)
A
I guess my account is borked then
1If you scroll to the bottom of your list of uploaded videos there will be a button to adjust storage
ANot for me, sadly:
1I mean the message is right there: '...please contact your account manager'
AI don't have an account manager because we're not an enterprise account.
AI have tried to send requests via normal support channels, about 10 or so over the last 6 months, but they're never answered. Probably leaving it to my non-existent account manager to pick up
SHi,
I'd appreciate if somebody educates me on Cloudflare Stream storage capacity.
My Cloudflare Stream dashboard shows
---
Storage Capacity
You have 54 videos in your Stream library.
You have 843 minutes of video content in your Stream library.
Your storage capacity is 3,000 minutes (72% remaining).
---
However, I received a warning email after uploading 30 minute video.
---
You are using 83% of your Stream storage capacity. Once you have used 100% of your storage, you will not be able to upload new videos to Stream.
You are subscribed for 3000 minutes of storage and you have 504 minutes remaining.
To add more storage, visit the Stream Dashboard.
---
Is Dashboard broken? Or is notification threshold broken?
I'd appreciate if somebody educates me on Cloudflare Stream storage capacity.
My Cloudflare Stream dashboard shows
---
Storage Capacity
You have 54 videos in your Stream library.
You have 843 minutes of video content in your Stream library.
Your storage capacity is 3,000 minutes (72% remaining).
---
However, I received a warning email after uploading 30 minute video.
---
You are using 83% of your Stream storage capacity. Once you have used 100% of your storage, you will not be able to upload new videos to Stream.
You are subscribed for 3000 minutes of storage and you have 504 minutes remaining.
To add more storage, visit the Stream Dashboard.
---
Is Dashboard broken? Or is notification threshold broken?
1Honestly yeah sounds like account is broken. Have you tried making a new one and seeing if that works?
AI mean, I could - but I really don't want to migrate all my websites to a new account if possible. Based on the other examples shown, like you say, there should just be a button
1This is what mine looks like for context
