I hope you know how to open a new conversation, And then, State the issue, @4HxTruSerum.

4

4HxTruSerum•11/21/20, 2:24 PM

Can you please share the step after going under the account section of in game customer service. My problem is that Noone is responding in my in game conversation for past 20 hours for the issue that I am waiting for the response, My server got selected as North America when new season started, but I am playing Asia and reached crown 1 there. Yesterday after playing 2 matches in Asia my next matches are getting counted under North America but it wasn't same in starting. I seek help to either change my server to Asia or transfer my ratings (crown 1) earned so far in Asia to North America if there was a technical problem. I have reached discord, twitter and in game support till so far but was unable to get the solution. It is quite confusing, will my server get changed to Asia and I continue earning ratings beyond crown 1 or my crown 1 tier will get transferred to North America (my current server).

G

GDEesFOYSAL•11/21/20, 2:24 PM

received_128591705468170.jpeg38.28KB

received_1331368030543903.jpeg169.83KB

G

GDEesFOYSAL•11/21/20, 2:24 PM

Hacker

Mmammu.I hope you know how to open a new conversation, And then, State the issue, @4HxT...

4

4HxTruSerum•11/21/20, 2:24 PM

Yes I did that yesterday, almost 24 hours have been passed.

M

mammu.OP•11/21/20, 2:24 PM

Kindly refer to #faq 5.4, @4HxTruSerum.

D

Dyno•11/21/20, 2:25 PM

Hello, @GDEesFOYSAL!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the

Tier Overview

Tier Overview

Tier Overview

Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

P

Papiru1G•11/21/20, 2:30 PM

I send a message on custormer service on server restore change how much time mea e to wait before they resolve me

Mmammu.Kindly refer to #faq **5.4**, @4HxTruSerum.

4

4HxTruSerum•11/21/20, 2:30 PM

Thanks a lot for the prompt response, can you please help me with the confusion that the matches I am playing from yesterday which are getting counted under NA server, and matches I play now onwards will get transferred and add up to my Crown 1 rating in Asia or my whole tier will get transferred to NA server ( currently Diamond 4) from Asia ( currently crown 1).

M

mammu.OP•11/21/20, 2:30 PM

Kindly refer to #faq 5.4, @Papiru1G.

M

mammu.OP•11/21/20, 2:31 PM

Only if you have chosen asia as your Main server, @4HxTruSerum.

P

Piston•11/21/20, 2:33 PM

You may refer to the pinned messages of this channel for further information, @4HxTruSerum.

Mmammu.Only if you have chosen asia as your Main server, @4HxTruSerum.

4

4HxTruSerum•11/21/20, 2:34 PM

My current server is North America, but I reached crown 1 in Asia, I am just concerned about the ratings earned till so far. Should I request to customer service for resetting my server from North America to Asia or my Asia ratings can get transferred to North America (my current server).

4

4HxTruSerum•11/21/20, 2:34 PM

@Piston thanks, but how can I see those?

D

Dyno•11/21/20, 2:35 PM

Please refer to this channel's pinned messages for further information, @4HxTruSerum:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select

Pins

Pins

located at the top.

S

sya•11/21/20, 2:38 PM

May I ask why I can't login to my game right now it stuck in the page before the main loading?

PPiston You may refer to the pinned messages of this channel for further information, @4...

4

4HxTruSerum•11/21/20, 2:40 PM

Thank you, I have watched the Dev Log video carefully then selected my main Server to North America in starting of the season but my ratings got earned under Asia as I was playing with my friends from that server. It was totally okay, but yesterday all of sudden it stopped getting counted under Asia and started to get counted under North America from platinum 4, which is very shocking and sad.

A

AnandÀK•11/21/20, 2:41 PM

Hello

P

Piston•11/21/20, 2:41 PM

Understandable, @4HxTruSerum. Please provide your feedbacks in #old.

A

AnandÀK•11/21/20, 2:41 PM

My Pubg I'd got banned

P

PUBG MOBILE•11/21/20, 2:41 PM

@AnandÀK:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

P

pubgm-blaxk•11/21/20, 2:45 PM

The data are incorrect and with the statistics you have to restart the whole game

J

Jewlsy_bro•11/21/20, 2:56 PM

Hi @Tencent,

I am once again contacting you regarding your Midasbuy website. The account creation system is broken. I cannot create an account by normal means (regular account creation, not via Facebook creation).

The error code that is returned when putting in the email verification code is 1099 I believe. It states that the system is busy.

This issue has being going on for at least a week.

Account creation was tested on Apple iOS Safari and PC Microsoft Edge browsers. Also tested with browsers in private and non-private browsing modes.

Please have website developers look into it and resolve it.

Kind regards,
Jewlsy_bro

@Error

R

Rebel•11/21/20, 2:58 PM

@Jewlsy_bro Contact their customer service please
help@midasbuy.com

J

Jewlsy_bro•11/21/20, 3:02 PM

@Rebel I have contacted their Customer Service E-Mail before.

They are useless and only send back automated junk and close the ticket.

@Error

J

Jo0odE•11/21/20, 3:05 PM

ÖŹxRedjon
5117295020‪
This is my name and Id received the Band for a day and I want to know the reason

P

PUBG MOBILE•11/21/20, 3:05 PM

@Jo0odE:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

PPiston Understandable, @4HxTruSerum. Please provide your feedbacks in #old.

4

4HxTruSerum•11/21/20, 3:06 PM

Thank you for understanding my point, I have posted the issue under feedback section. Should I continue playing or stop until I get the solution ? Is there any chance that the matches I play In North America getting transferred under Asia in future or vice versa.

D

Deleted User•11/21/20, 3:07 PM

may I know, can I upgrade my RP Elite Pass, to RP Elite Plus by gift?

-

-MOON!•11/21/20, 3:07 PM

Hello, I have a problem accessing my account in the game. I cannot access it. The Facebook account has been closed, and the Gmail account has also been closed, and now I have not been able to access my account for more than 30 days.

DDeleted User may I know, can I upgrade my RP Elite Pass, to RP Elite Plus by gift?

4

4HxTruSerum•11/21/20, 3:09 PM

If your friend has sent you the RP as gift you can collect that from your in game mail, then going in to your Inventory and use the RP season 16. Wish you good gaming this season.

K

kevinn•11/21/20, 3:10 PM

why does my gyro keep going opposite side, for example if i turn my phone upwards, my crosshair goes downwards.

--MOON!Hello, I have a problem accessing my account in the game. I cannot access it. Th...

A

AL_Freoon•11/21/20, 3:10 PM

This problem, the only solution is that Facebook is working so that you can access and play again, in the company's view that your Facebook account is the one that proves the ownership of your account is to start working again or start a new account

Kkevinn why does my gyro keep going opposite side, for example if i turn my phone upward...

4

4HxTruSerum•11/21/20, 3:11 PM

Try turning off the gyro, restart the game and turn gyro on

K

kevinn•11/21/20, 3:11 PM

ok

K

kevinn•11/21/20, 3:11 PM

thank you

Kkevinn why does my gyro keep going opposite side, for example if i turn my phone upward...

D

Deleted User•11/21/20, 3:11 PM

just shake ur phone, it works for me. lol

DDeleted User just shake ur phone, it works for me. lol

K

kevinn•11/21/20, 3:11 PM

i did that and then it happens again

44HxTruSerum Thank you for understanding my point, I have posted the issue under feedback sec...

P

Piston•11/21/20, 3:14 PM

Fantastic, thank you for doing so, it would be very helpful for the community team when they review it in #old. As aforementioned in the Dev Log, your data should be transferred to the new server that you select in the future.

Feel free to contact the customer service for assistance to reset your server selection cooldown as a one-time service.

PPiston Fantastic, thank you for doing so, it would be very helpful for the community te...

4

4HxTruSerum•11/21/20, 3:16 PM

Thanks, but I am still confused that will my Asia data (crown 1) will be transferred to North America (Diamond 3) or the customer service will reset my current server (North America) to Asia to continue earning ratings beyond Crown 1.

44HxTruSerum If your friend has sent you the RP as gift you can collect that from your in gam...

D

Deleted User•11/21/20, 3:16 PM

Thank you for the reply, but is it possible tho? cuz it state there, if I have RP Elite, I can't buy the RP Elite Plus.

R

Rock47•11/21/20, 3:18 PM

If you have RP ELITE then you won't be able to upgrade. And the RP your friend sends to you will change to RP points.

DDeleted User Thank you for the reply, but is it possible tho? cuz it state there, if I have R...

4

4HxTruSerum•11/21/20, 3:18 PM

That is right, we only get one chance to select the RP pack type, which can't get upgraded or degraded further, sorry to hear about that. The sender gets a warning before buying the RP for receiver to make sure the recipient does not have the RP( any of the two types).

D

Death.•11/21/20, 3:19 PM

Help pls

Screenshot_20201121_173258_com.tencent.ig.jpg1.36MB

44HxTruSerum Thanks, but I am still confused that will my Asia data (crown 1) will be transfe...

P

Piston•11/21/20, 3:19 PM

Will confirm it with you when I have a more solid information. I will mention you, in this channel, should I receive an update of your inquiry.

PPiston Will confirm it with you when I have a more solid information. I will mention yo...

4

4HxTruSerum•11/21/20, 3:20 PM

Surely you can , thank you so much. Let me know if you need further information.

P

Piston•11/21/20, 3:21 PM

Of course. Thank you for the cooperation.

PPiston Of course. Thank you for the cooperation.

4

4HxTruSerum•11/21/20, 3:23 PM

You're welcome. Until I hear back something under in game customer service, will the matches I play now onwards get counted under Asia? Currently they are showing under North America even if the leader is from Asia.

R

raykotr•11/21/20, 3:23 PM

This kind of players reduce the quality of the game..

Mi_10-2020-11-21-17-21-06-1.m4v23.26MB

S

SMOOKIII•11/21/20, 3:24 PM

Any info about indian version

M

mammu.OP•11/21/20, 3:24 PM

We only provide support for Global English version of PUBG MOBILE here, @SMOOKIII.

I hope you know how to open a new conversation, And then, State the issue, @4HxTruSerum.

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