PUBG MOBILE

The first and best battle royale!

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PUBG MOBILE

The first and best battle royale!

Join

questions

☈ | 𝐊𝐈𝐋𝐋𝐄𝐑

7/4/2025

pubg talent program

i subscribed in pubg talent program and done the mission and i subscribed in live mission and when i press go live didnt work

Deeper

7/4/2025

Problem logging in to all game accounts

I need a solution. I deleted PUBG Mobile and reinstalled it, but I still have the same problem. I can't log in with any account. I've uninstalled and reinstalled the game more than 3 times, but the issue is not fixed. The first time I open the game, it says 'Server not responding', and then it takes me to the login screen where I can't log in with any account.

Solution:

Hello. 👋 You can report bugs from https://pubgmobile.live/support > Bug.

رفاييل رفاييل

7/4/2025

Request for Fair Review of My Account Ban – Wrongful Ban Due to Account Theft and Misunderstanding

Hello PUBG MOBILE Support, I’ve been wrongfully banned since March 2022. I never used any cheats or hacks. My gameplay was always clean, and my stats were normal with no reports. I’ve had this account since 2018 — it holds years of memories, effort, and love for the game.. What really happened is this: I trusted someone from Kurdistan (Iraq) who promised to buy my account, but he stole it and linked his Facebook to it. Thankfully, I still had access through my email and secondary login. I didn’t log in often to avoid conflict or provoking him. I feared he might get revenge by using cheats on the account....

Solution:

Please be advised that every account is personal to the respective account holder and is prohibited from gifting, lending, trading, sharing or otherwise permitting any other person to access or use other's account as that is against PUBG MOBILE's terms of service. Accounts are suspended for violating PUBG MOBILE's terms of service, whether it was done by the owner or someone else that has compromised your account. If your account has been permanently suspended, please submit Appeal through https://pubgmobile.live/support. And for non-permanent suspensions, submit an account ban appeal by logging into your account and selecting File Claim....

aung

7/4/2025

[Request] 90 FPS support for iPad A16 #Request

Hello! I have a request for the dev team.
I’m using an iPad (A16 chip) and would really like to have 90 FPS support enabled.
I couldn’t post in #feedback, so I’m posting here.
Please consider forwarding this to the right team. Thanks! ...

Solution:

Hello @aung This iPad has a 60Hz screen so it cannot display content at 90fps....

Princesslate

7/4/2025

Appeal

Hello my account banned for 10 years , when sending on Google form , my status is verifying,for 4 days , that mean will review my account , how long time , and if they need proof, how can I know ?
Than you...

Solution:

There is no estimated time. Please allow some time while the requests are being reviewed, as they handle a high volume of requests on a daily basis. We appreciate your patience and understanding.

祥

7/4/2025

Metro royale talents

If we up riffle dmg and snipe dmg, do mk14 have 2x dmg boost?

capricious

7/3/2025

Drastic Frame Rate Limitation on Galaxy Tab A8 – Unfair Update

Respected PUBG Mobile Support Team, I’m writing to report a serious issue that has ruined the gaming experience on my device. After the recent updates, the frame rate on my Samsung Galaxy Tab A8 has been reduced from ULTRA 40 FPS to HIGH 30 FPS, which is completely unacceptable. You have made this game unwantedly heavy for mid-range devices like mine. I’ve been playing smoothly for over 2 years on the same device with ULTRA settings at 40 FPS, but now you’ve changed the settings without any explanation, and it’s made the game nearly unplayable....

Solution:

Hello @capricious You can report it as a bug by submitting Bug through https://pubgmobile.live/support....

𝓥 𝓑𝓘𝓖𝓖𝓔𝓢𝓣 𝓕𝓐𝓝

7/3/2025

abakan AR

is abakan assault rifle coming back? i'll be super happy because i like everything on that weapon the design the sound the recoil EVERYTHING!...

Solution:

Yes, ASM Abakan is coming in the 3.9 update. https://discord.com/channels/393088095840370689/481197473403240451/1389274598885036105

[ 𝔣𝔲𝔯𝔦𝔬𝔫 ] SHAHROZ ALI

7/3/2025

i want to become wow mode creator and after filling form it said enter invitation code what is it ?

Solution:

You will automatically get a creator access if your application is accepted

Ijlal

7/3/2025

Need help

What does it mean??

Solution:

This means that the issue you are facing has been submitted for review. You need to check whether you can submit a claim in-game or not in the next 5 working days, so until next Thursday. If you can then that means the restrictions were lifted. If you cannot then that means they were not lifted....

Khalis Sa

7/3/2025

Krafton is he staff member?

Hi, do you know who this person is? Are they a staff member or affiliated with your team?

Solution:

There is no KRAFTON customer service for PUBG MOBILE. He is a scammer, please block him and do not share sensitive information....

ndrew3775486668

7/3/2025

Lastmove challenge

Can I send more than one video on last move challenge?

Solution:

Yes, you can submit multiple entries.

Chaillou

7/3/2025

2024 PMGC COLLECTABLE:

Is There Anyway Ya’ll Can Make The 2024 PMGC Collectable Purchasable For All Of Us Who Missed Out On Getting That Collectable Please?!🧿✨

Solution:

Hello! Feel free to share your suggestion from https://pubgmobile.live/support > Feedback.

LAST MAN

7/3/2025

Requests and suggestions in the next update

Hello, I have a suggestion and a request: In the update, the account level for entering rooms should be determined by the moderator to prevent any low-level hackers from entering. Please add this feature. Thanks to the PUBG management team and the support team. I appreciate your consideration of my opinion.

Solution:

hello @LAST MAN You are welcome to share your feedback or suggestion directly with Tencent by submitting Feedback through https://pubgmobile.live/support....

Stron

7/3/2025

Creators Losing Trust in CreatorHub! Payment Still Processing!

Hello, I am a PUBG Mobile Creator and my payment has been stuck in “Processing” status for over 50 days. I have contacted support multiple times but no solution. Many other creators are also experiencing this issue. We kindly ask Tencent’s financial team to urgently check the reward pool system and clear pending payments. This situation damages our trust in the platform. We sincerely hope this is the last time we experience such a problem. Please take this seriously and resolve it permanently....

Solution:

This issue has been resolved by Tencent. If you have any questions please reach out to the Next Star Team.

Stron

7/3/2025

CreatorHub Rewards Processing Issue — No Payment to Bank Account

Hello PUBG MOBILE team, I am a CreatorHub content creator. My USD reward withdrawal has been stuck in “Processing” status for over 50 days now, and the payment still hasn’t reached my bank account. I have reported this issue multiple times to the support team and admins, but no proper solution has been provided. Many other creators are also facing the same problem. This situation has become extremely frustrating both financially and mentally....

Badaboom

7/3/2025

Gyro

Any good base 4x scope sensitivity for ipad

Solution:

Hello @Badaboom Any sensitivity that suits you well is considered good. I recommend going to training grounds and adjusting the sensitivity based on your preference. It's better than copying someone else's sensitivity...

EthanHunt

7/3/2025

Redmagic

Im about to buy a redmagic and i heard some of the features arent allowed in pubg. So i just want to use the built in game triggers and i wanna know which features need to be turned of to stop my account from being banned. Can anyone help

Solution:

As long as you only use the device’s built-in feature only, no third party software or tools and methods, you should be fine.

JavedKhan

7/3/2025

Account Recovery Compliant.

Dear PUBG Mobile Customer Service Team And Their Stuff, it's my pleasure to reach you I'm facing problem with my account I'm unable to login with my account include Facebook, Google, & Mail Since 22/06/2025. Someone hack my account and remove all of my links (Facebook, Google,& Mail) when i try to login with Facebook it's start over with new account same with the Google i also try to login with my mail a dialog message appear that (This account doesn't exist please login with another account). I try to recover my account with Account Recovery Tool but it also successful claim was reported now it's 3 month cool down period there. Please help me out to recover my account & give me opportunity to recover my account and i appeal for this. ...

Solution:

Hello, @JavedKhan! Please submit a recovery request for further assistance with your lost or stolen account....

Rupy

7/3/2025

Help Recovery My Account

My PUBG Mobile account was hacked on 28-05-2025 and the hacker changed my linked email. Account ID: 5125048860 i can't login he changed my x and email, and i cant recover my email because he get my email to family link and reset my phone. ...

Solution:

Hello, @Rupy! Please submit a recovery request for further assistance with your lost or stolen account....

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PUBG MOBILE

The first and best battle royale!

PUBG MOBILE

The first and best battle royale!