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PUBG MOBILE

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Question about modifying Active.sav file for graphics performance

Hi, I have a question — if I modify the Active.sav file located in /storage/emulated/0/Android/data/com.tencent.ig/files/UE4Game/ShadowTrackerExtra/ShadowTrackerExtra/Saved/SaveGames/ to get higher FPS or graphics quality on my device, will this put my account at risk of being banned?...
Solution:
Please be advised that use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and violators will get punished accordingly.

Ban Investigation Stream Or Dedicated Videos

Is there any issue if I live stream or make dedicated videos on yt Or tiktok while reviewing reported account as a ban investigator? I hope it doesn't violate any guidelines.
Solution:
It should be fine.

SOCIAL EVENTS

CAN WE GET SOCIAL EVENT THAT DEPENDS ON SKILL NOT LUCK? whoever develops this giveaway events please bring back skillful map again Im begging, like it was in this rugby event
Solution:
You are welcome to share your feedback or suggestion directly to Tencent by submitting Feedback through https://pubgmobile.live/support.
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PRE and GPU spikes causing stutter and blur during camera movement on iPad 11th Gen (A16 chip)

While playing PUBG Mobile on my iPad 11th generation, I noticed frequent PRE and GPU spikes in the FPS meter, especially when moving the camera or during intense scenes. These spikes cause noticeable micro-stutters and make the screen appear blurry or soft during camera movement. The FPS meter shows that PRE (pre-render) times fluctuate heavily, which indicates a CPU bottleneck or inconsistent frame preparation. At the same time, GPU (blue line) spikes correspond with moments of blur and reduced smoothness, suggesting unstable frame pacing between CPU and GPU.The gameplay there remains perfectly stable with smooth frame pacing and no motion blur during camera movement. Device Details:...
Solution:
You are welcome to share your feedback or suggestion directly to Tencent by submitting Feedback through https://pubgmobile.live/support. If you encounter any bugs, you can report it by submitting Bug through https://pubgmobile.live/support....

THERE SHOULD BE OWN LOBBYS FOR IPAD PLAYERS AND 120FPS PLAYERS!

the average human beeing has an normal iphone with 60fps pr below. Some are people with normal jobs and a normal life not like people who do not touch grass and sit behind the screen while streaming on tiktok. If this game is really such a pay to win. I will buy a red magic with triggers. But what i heard it‘s a gaming phone for shooters play LIKE THIS! So why would pubg mobile ban these people? It‘s same like an ipad player with 120fps who has 18hpurs of screen time and play this game
Solution:
Hello @Vicious Tank You are welcome to share your feedback or suggestion through https://pubgmobile.live/support....

My gmail deleted by google

My gmail has been deleted by google, i have contact them, but they said that they can recover deleted account, any help? UID : 517269842 IGN : JayZツ...
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Help

Is there any chance of me recovering my account that was stolen 1 year ago if i have all the info before march 2024( when i got hacked) or im doomed?
Solution:
If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.

My PUBG account was stolen

Can someone help me? I tried to sell my PUBG account and in the end it was stolen by someone from Indonesia who is posing as a PUBG sales agent.
Solution:
Buying, selling, or sharing game accounts is prohibited. Engaging in these activities is a violation of PUBG MOBILE's terms of service. You will be responsible for any loss if you choose to violate them.
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Recover acc

If I recover my account and it stolen for a dumb reason can I recover again?
Solution:
If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.

does the popularity gift from the ultimate skin event only last for like a few days or permanent?

title
Solution:
Hello @Isaac This popularity gift stays in your inventory permanently....
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help

#questions Can I get this message back? I accidentally deleted it without accepting the pdp discord community invite 🙁
Solution:
Please contact the in-game customer service for further assistance in this regard.
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Parking upgrade missing

I need help can't upgrade...
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autumn festival event

In this event I win the amazon card 50€, but I still haven't received it, is this normal?
Solution:
Please contact the in-game customer service for further assistance if you have any questions.
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Video for better explanation

So I really like playing with randoms but not arabic or afghan. I even set my language on Filipino and Russian so i can avoid them but theres no way this match making is tht shi. So my question is how do i avoid that completely. The language thing should not be avaible for everybody. Please i would even wait 5minutes for not playing with arabs because its ultimate and -7 is even one good match and look at tht minus.
Solution:
The match by language option is just to indicate it is a priority. However, when you are in match making, but there is no other player matching in that specific mode, map, perspective combination, timing and with the same match by language priority in your selected server, the server will then connect you to the nearest server of the location that you are currently residing in, and with other players that are currently in match making or players from further location to start a match as soon as possible. However, you are welcome to share your feedback or suggestion directly to Tencent by submitting Feedback through https://pubgmobile.live/support....

Sound issue when microphone is turned on in PUBG Mobilе

Hello! I have encountered a problem: when I turn on the microphone in the game, all sound disappears for a few seconds, and sometimes even for up to a minute. At first, I thought it might be related to my headphones, but the issue remains even without them — when I join someone and turn on the microphone, all in-game sound completely cuts off. Device: iPhone 13...
Solution:
If you encounter any bugs, you can report it by submitting Bug through https://pubgmobile.live/support.

Unjust 7-Day Ban and Ultimate Royale Restriction – Need Support Review

Hello, My account has recently received a 7-day “security inspection” ban for “Violating the Tencent Games User Agreement.” I only play on my iPhone 14 Pro Max, without any third-party apps, emulators, or VPNs. After the 7-day inspection ban ended and my account was restored, I found that I had also received a ban in Ultimate Royale mode until January 6, 2026, which surprised me even more....
Solution:
Accounts are suspended for violating PUBG MOBILE's terms of service, whether it was done by the owner or someone else that has compromised your account. If your account has been permanently suspended, please submit Appeal through https://pubgmobile.live/support. And for non-permanent suspensions, submit an account ban appeal by logging into your account and selecting File Claim....
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My account keeps getting 1-day ‘security inspection’. And also a 3 months Ultimate Royale Ban.

My account keeps getting 1-day ‘security inspection’ bans for ‘Violating the Tencent Games User Agreement.’ I play only on an iPad Pro M4, no third-party apps, no VPN. Could someone please check why this keeps happening or direct me to the correct support contact? I also got a 3 months Ultimate Royale ban for 3 months. It was after I got the same security inspection but for a whole week. I literally have no cheats, just my ipad. I would appreciate the help, really!
Solution:
Please reach out to the in-game customer service or send an email to service@pubgmobile.com for assistance.
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Stolen account

Hi , my account has been stolen and I connect with the staff for 10 days and I didn't get an answer yet Plz help me i have this account from the season 2 I appreciate it Sorry if my English not good cuz im Arabic...
Solution:
Hello, @غياد؟! To recover your account, please submit a recovery request through in-game by going to the login page and selecting: Help > Hacked Account & Other Account Issues > Account Recovery....

Hi, i have one question, Are there any laws that prohibit the use of VPN programs?

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Solution:
Hello, @BMA•SECONDO! Using trusted VPN software will not affect your account....

WHY IS MY GAME LOSSING FRAMES WHEN I ENGAGE IN CLOSE COMBAT WITH ENEMIESBUT SMOOTH WHEN AM ALONE

I would like to know the issue
Solution:
If you encounter any bugs, you can report it by submitting Bug through https://pubgmobile.live/support.