Unjust 7-Day Ban and Ultimate Royale Restriction – Need Support Review
Hello,
My account has recently received a 7-day “security inspection” ban for “Violating the Tencent Games User Agreement.” I only play on my iPhone 14 Pro Max, without any third-party apps, emulators, or VPNs.
After the 7-day inspection ban ended and my account was restored, I found that I had also received a ban in Ultimate Royale mode until January 6, 2026, which surprised me even more....
Solution:
Accounts are suspended for violating PUBG MOBILE's terms of service, whether it was done by the owner or someone else that has compromised your account. If your account has been permanently suspended, please submit Appeal through https://pubgmobile.live/support.
And for non-permanent suspensions, submit an account ban appeal by logging into your account and selecting File Claim....
My account keeps getting 1-day ‘security inspection’. And also a 3 months Ultimate Royale Ban.
My account keeps getting 1-day ‘security inspection’ bans for ‘Violating the Tencent Games User Agreement.’ I play only on an iPad Pro M4, no third-party apps, no VPN. Could someone please check why this keeps happening or direct me to the correct support contact? I also got a 3 months Ultimate Royale ban for 3 months. It was after I got the same security inspection but for a whole week. I literally have no cheats, just my ipad. I would appreciate the help, really!
Solution:
Please reach out to the in-game customer service or send an email to service@pubgmobile.com for assistance.
Account frozen for inspection
I’ve never had this issue for years of playing, now in the last 5 days this has happened 3x. Been playing for years and don’t use nor share my account. This always happens following high kills games in domination arena. Keep getting a day long freeze for inspection, and then get unbanned after the time has elapsed, as I’m clearly not hacking. So why does it keep happening?
Solution:
Accounts are suspended for violating PUBG MOBILE's terms of service, whether it was done by the owner or someone else that has compromised your account. If your account has been permanently suspended, please submit Appeal through https://pubgmobile.live/support.
And for non-permanent suspensions, submit an account ban appeal by logging into your account and selecting File Claim....
account recovery
My account has been stolen on October 4th, and the in-game account recovery tool tells me my current environment is not secure and doesnt let me file a claim.
Usual login device: iPhone 13 Pro
Last login date: October 3rd or 4th
Recent Purchase: September 17th, 1500 UC
UID: 5427497663...
Secondary verification
Why i cannot open secondary verification everytime i press on obtain it says too many action try again later !
Solution:
If you are unable to receive the verification code, we recommend checking the following:
1. Please ensure that the email address you entered is the same as the one you have linked with your game account.
2. Please kindly check whether you have safelisted these 2 email accounts, "noreply@pubgmobile.com" and "service@pubgmobile.com"....
Cyber Clash Reward
I have participated and won in the Cyber Clash event, yet i haven't get my reward. They said expect reward in 30 days after 12 September.
I just want to know when will i get my reward. Thank you.
Also if you could provide some detailes about spockstep spotlight event, then it is welcome also. Thank you ❤...
Solution:
@4Tin
Final Uplink Challenge UC not received e
Final Uplink Challenge UC not received yet, 1 month has passed @Khan g
Solution:
Hello, my PUBG Mobile account (ID: 554377271) was banned until 2033. I already submitted an appeal
AO
Solution:
Accounts are suspended for violating PUBG MOBILE's terms of service, whether it was done by the owner or someone else that has compromised your account. If your account has been permanently suspended, please submit Appeal through https://pubgmobile.live/support.
And for non-permanent suspensions, submit an account ban appeal by logging into your account and selecting File Claim....
My account has been hacked and I am trying to claim it but I got rejected all three times.
#questions
Solution:
If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.
If both of your requests on Google form and the in-game recovery tool are both rejected, then you need to reach out to the in-game customer service directly if you still require assistance.
Please note that your ticket will be declined if you are unable to accurately provide all the information that the form requested from you, or that it does not match with what they have. In this case, you will have to cross-check and keep trying....
