There isn't a specific time you should wait for. However, if your request to enable 90 FPS support o

There isn't a specific time you should wait for. However, if your request to enable 90 FPS support on your device gets approved, it will be mentioned in the update notes.

MMOHAMMAD ABDO My account is linked to Apple. They also linked my phone number, but I cannot ac...

delfinOP•1/4/24, 4:13 PM

If you are not able to access your account because it is hacked or compromised, please reach out to the customer service through the login menu of the game using the Help option located at the right side of the screen. You can submit an account recovery request through there.

BBehzat Ç.It's not a quick process. I can prove everything with absolute certainty that th...

delfinOP•1/4/24, 4:14 PM

If you have submitted an Account Recovery Claim in-game, you can expect to receive a response within 14 days after submitting a request. If you do not receive a response within 14 days, you can let us know here.

MOHAMMAD ABDO•1/4/24, 4:16 PM

Ddelfin There isn't a specific time you should wait for. However, if your request to ena...

! 缵•1/4/24, 4:17 PM

Why is approval needed if old device that is not even better than my current device is on the 90fps list

! 缵•1/4/24, 4:20 PM

Tencent just always focusing on those high end devices and always ignore capability of mid end devices

MOHAMMAD ABDO•1/4/24, 4:21 PM

MOHAMMAD ABDO•1/4/24, 4:22 PM

MOHAMMAD ABDO•1/4/24, 4:22 PM

I tried it twice and it burned. They don't help.

Ddelfin If you have submitted an Account Recovery Claim in-game, you can expect to recei...

MOHAMMAD ABDO•1/4/24, 4:22 PM

I tried it twice and it burned. They don't help.

MOHAMMAD ABDO•1/4/24, 4:23 PM

What will I do? I'm confused. I don't know how to log in to my account.

MOHAMMAD ABDO•1/4/24, 4:26 PM

Ddelfin If you have submitted an Account Recovery Claim in-game, you can expect to recei...

Behzat Ç.•1/4/24, 4:26 PM

I'm talking to someone right now. Write on dc @kraftontechsupport?

Behzat Ç.•1/4/24, 4:27 PM

currently helping with rescue in dc

MOHAMMAD ABDO•1/4/24, 4:28 PM

BBehzat Ç.I'm talking to someone right now. Write on dc @kraftontechsupport?

delfinOP•1/4/24, 4:28 PM

This is a scammer who will attempt to steal your account. Please never share your personal account information with anyone and refer to this announcement: questions

MMOHAMMAD ABDO I tried it twice and it burned. They don't help.

delfinOP•1/4/24, 4:28 PM

This means that the information you provided to the customer service is not accurate. If you are not able to provide them the accurate and required information, it is not possible to confirm that you are the owner of the account. You will need to contact the customer service again and make sure that you provide them with all the required and accurate information.

Ddelfin This is a scammer who will attempt to steal your account. Please never share you...

Behzat Ç.•1/4/24, 4:29 PM

BBehzat Ç.Click to see attachment

Behzat Ç.•1/4/24, 4:30 PM

Is it a scam?

MOHAMMAD ABDO•1/4/24, 4:30 PM

Ok, all the information is correct. I did it both times. But it is not approved.

BBehzat Ç.Click to see attachment

delfinOP•1/4/24, 4:30 PM

This is a scammer. Please block this user and report them to Discord at https://dis.gd/report.

The only official PUBG MOBILE support and customer service team is in-game and service@pubgmobile.com.

MOHAMMAD ABDO•1/4/24, 4:31 PM

They changed my account name twice within a week.

Ddelfin This is a **scammer**. Please block this user and report them to Discord at http...

Behzat Ç.•1/4/24, 4:31 PM

Okay

MMOHAMMAD ABDO Ok, all the information is correct. I did it both times. But it is not approved.

delfinOP•1/4/24, 4:31 PM

Please contact the customer service regarding hacked or compromised accounts as we are unfortunately unable to help you with account related issues any further through the community.

Behzat Ç.•1/4/24, 4:31 PM

When will it end?

BBehzat Ç.When will it end?

delfinOP•1/4/24, 4:32 PM

You can expect to receive a response within 14 days after submitting an Account Recovery request. If you do not receive a response within 14 days, you can let us know here.

Ddelfin Please contact the customer service regarding hacked or compromised accounts as ...

MOHAMMAD ABDO•1/4/24, 4:32 PM

Where can we talk to live customer service? out of the game

Small One•1/4/24, 4:32 PM

Hey guys, is it possible to edit the GLIDE button for the event elsewhere on my screen? It seems to be in the way whenever I try to rotate my pov which makes my gameplay much more complicated.

Ddelfin You can expect to receive a response within 14 days after submitting an Account ...

Behzat Ç.•1/4/24, 4:33 PM

My account is mine, I can prove it in any way, but this time is too long,Do you have a teammate or authorized person to help you?

Behzat Ç.•1/4/24, 4:34 PM

an email address or phone number

MMOHAMMAD ABDO Where can we talk to live customer service? out of the game

delfinOP•1/4/24, 4:35 PM

You can send an email to the customer service at service@pubgmobile.com. However, the only recommended way to contact them is through inside the game.

BBehzat Ç.an email address or phone number

delfinOP•1/4/24, 4:35 PM

The email for the customer service is service@pubgmobile.com. However, the only recommended way to contact the customer service is through inside the game.

MOHAMMAD ABDO•1/4/24, 4:35 PM

SSmall One Hey guys, is it possible to edit the GLIDE button for the event elsewhere on my ...

delfinOP•1/4/24, 4:36 PM

It is unfortunately not possible to move or customize the Glide option.

Behzat Ç.•1/4/24, 4:45 PM

@delfin

Behzat Ç.•1/4/24, 4:48 PM

What is this @delfin

Behzat Ç.•1/4/24, 4:49 PM

delfinOP•1/4/24, 4:52 PM

Please do not share images that contain personal information, @Behzat Ç.. If you have already submitted an Account Recovery request then you need to wait until you receive a response from the customer service in order to submit a new request.

Ddelfin Please do not share images that contain personal information, @Behzat Ç.. If you...

Behzat Ç.•1/4/24, 4:52 PM

It gives this error in request control

Ddelfin Please do not share images that contain personal information, @Behzat Ç.. If you...

Behzat Ç.•1/4/24, 4:57 PM

I am not making a request again. This error appears on the page where I check the request.

Ddelfin Please do not share images that contain personal information, @Behzat Ç.. If you...

MOHAMMAD ABDO•1/4/24, 5:21 PM

MOHAMMAD ABDO•1/4/24, 5:22 PM

Ddelfin Please do not share images that contain personal information, @Behzat Ç.. If you...

MOHAMMAD ABDO•1/4/24, 5:22 PM

She says they sent this response. This is to recover your account. Unfortunately, it says something like this.

Piet•1/4/24, 5:28 PM

Are there any Informations about the next purchase gift event ?

Quendi•1/4/24, 5:31 PM

We unfortunately do not have any information regarding an upcoming event or event that is not available yet in the game or officially announced. You will need to keep an eye out in-game, #game-news and official social media handles of PUBG MOBILE for future game announcements, @Piet.

QQuendi I understand, @Mohamad. Can you try to perform a routine repair of the game from...

Mohamad•1/4/24, 5:39 PM

Tried it
Didn't help

Behzat Ç.•1/4/24, 5:40 PM

I have logged in to my account now. @Quendi But I cannot delete the e-mail.

Behzat Ç.•1/4/24, 5:40 PM

My account's login options were stolen

Pozavdm•1/4/24, 6:11 PM

Hello, I changed my phone number on Facebook and when I log into the game, the game sends a notification to the old number, When I want to log in using Gmail, it sends notifications to the old number again

MMohamad Tried it Didn't help

Quendi•1/4/24, 6:34 PM

Can you share a video recording of the issue?

Dyno•1/4/24, 7:00 PM

Please contact the customer service for further assistance, @Behzat Ç.. Refer to subpoint 5.4 in #faq for further information.

There isn't a specific time you should wait for. However, if your request to enable 90 FPS support o

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