I am occasionally encountering a strange error while using Cloudflare Stream’s upload-via-link funct

I am occasionally encountering a strange error while using Cloudflare Stream’s upload-via-link functionality. In this process, I upload a video file to R2, then provide the R2 link to complete the upload.

Most of the time, this works fine. However, sometimes the video gets uploaded to R2 and starts processing on Cloudflare Stream, but when accessing the Cloudflare preview or HLS links, it returns a 424 Failed Dependency error. The video does not reach the ready state and shows an error with an unknown cause.

Why is this happening? I have noticed this issue about 2-3 times out of 12-14 video uploads.

LLookfinity dev I am occasionally encountering a strange error while using Cloudflare Stream’s u...

1984 Ford Laser•6/10/25, 9:49 PM

If you try it again with one of the files that failed, can you reproduce the error with the same file?

1984 Ford Laser•6/10/25, 10:00 PM

https://discord.com/channels/595317990191398933/1040420029080018945/1382088520730153172

Good to see Media Transformations getting some work done. Really would love more options to it, being able to combine two videos together, or placing images/videos over the top/underneath a video would be an amazing next step. Also being able to do things like provide any HLS manifest to then have an MP4 generated

ajbeaven•6/11/25, 5:13 AM

We use the stream bundle advanced plan and need to bump up our storage capacity from 10,000 minutes to say, 30,000. How do I do this?

Support doesn't answer and it has been 2-3 weeks of messages. Does this require an enterprise plan and is that why they're not answering?

11984 Ford Laser If you try it again with one of the files that failed, can you reproduce the err...

Lookfinity devOP•6/11/25, 5:39 AM

I’m uploading videos via a backend worker service that processes queue jobs—first uploading the file to R2, then providing the R2 link to Cloudflare Stream’s upload-via-link functionality.

When the video successfully uploads to R2 and starts processing in Cloudflare Stream, sometimes it fails or shows the 424 error. In those cases, I can’t re-trigger the upload-via-link process programmatically from the backend because the upload is already considered “in progress” or partially done and my job is to make the process upto provide the r2 link to cloudflare and its upto cloudflare then it queue, process and ready the video on its own.

So, to recover from this, I have to manually log into the Cloudflare dashboard, go to Stream, and use the upload-via-link option again with the same R2 link to upload the file manually. This manual step is necessary because the full upload-via-link cycle can’t be retried automatically from the code once a failure occurs during processing.

LLookfinity dev I’m uploading videos via a backend worker service that processes queue jobs—firs...

1984 Ford Laser•6/11/25, 6:06 AM

You could totally use something like #queues or #workflows or even #durable-objects Alarms to handle this retry process

Lookfinity devOP•6/11/25, 6:14 AM

I got this error from cloudflare side
and on another video got this error

Lookfinity devOP•6/11/25, 6:15 AM

may be you get some idea from this and can help me

Dreams•6/11/25, 6:36 AM

Hello

LLookfinity dev I got this error from cloudflare side and on another video got this error

1984 Ford Laser•6/11/25, 8:56 AM

I've never seen errors like that before, if you re-upload those same files manually they work okay?

11984 Ford Laser I've never seen errors like that before, if you re-upload those same files manua...

Lookfinity devOP•6/11/25, 9:35 AM

yes

Lookfinity devOP•6/11/25, 9:38 AM

but in manually uploads as well there is one weird thing i have noticed which is if I manually upload the video and after video uploading complete it does not show in the stream dashboard, so I wait for 5-10 mins that may be it will show but still not and then need to upload again. and second time it shows.
This is also weird in manual case.

11984 Ford Laser I've never seen errors like that before, if you re-upload those same files manua...

Lookfinity devOP•6/11/25, 9:42 AM

these errors are showing on stream, what can I do to debug this, as I am sure this is not from my side, because most of the videos are uploading as it is showing for any 1-2 random video.
which is causing issues client side.
and every time I cannot fix this by uploading manually videos.
Please provide a solution for this.

1984 Ford Laser•6/11/25, 9:43 AM

If it's happening regularly I would say there is something with your encode

Lookfinity devOP•6/11/25, 9:44 AM

But then in that case it should come for every video right?

Lookfinity devOP•6/11/25, 9:44 AM

Also, it is not coming regularly, it happened just randomly

Lookfinity devOP•6/11/25, 9:45 AM

like day before yesterday everything was working fine for regularly 3-4 days
but yesterday night these issues faced with 1-2 videos.

1984 Ford Laser•6/11/25, 9:46 AM

I have no idea, maybe you can come up with some notification solution if an upload fails

1984 Ford Laser•6/11/25, 9:47 AM

How many videos are you uploading normally?

1984 Ford Laser•6/11/25, 9:48 AM

Also a note I'm not an employee, I'm just trying to suggest possible solutions. You won't get much direct help from the Stream team in here, if it's happening regularly then you should file a support request

Lookfinity devOP•6/11/25, 9:56 AM

I am uploading videos like 15-20 in a day of each size above 4-5 gb upto 30gb and
and all are uploading one by one using queue but its upto cloudflare how fast cloudflare stream makes it to ready state.
as it can happen if one video is in processing state then other would come if it has uploaded.

11984 Ford Laser Also a note I'm not an employee, I'm just trying to suggest possible solutions. ...

Lookfinity devOP•6/11/25, 9:56 AM

okay got it. Could you please share how can I file a support request?

1984 Ford Laser•6/11/25, 10:00 AM

https://developers.cloudflare.com/support/contacting-cloudflare-support/#getting-help-with-an-issue

Cloudflare Docs

Contacting Cloudflare Support

Learn how to contact Cloudflare Support via community, chat, or phone. Get help with issues, verify identity, and understand SLAs for different plans.

Onnyx•6/11/25, 12:03 PM

Is anyone else experiencing problems with video deliverability? We have users raising tickets about videos loading up to a certain point, but then the video stops (it freezes; it does not show as it is loading; it just freezes), and they are unable to watch no matter what they do (clear cache, restart computer, use a different browser, etc.). We tried to replicate this and it actually is true, even in cloudflare, the video does not run all the way to the end.

Tobias•6/11/25, 1:00 PM

what am i misunderstanding? why am i charged 250$ for no videos?

TTobias what am i misunderstanding? why am i charged 250$ for no videos?

1984 Ford Laser•6/11/25, 9:56 PM

You have selected 50k minutes of storage, which you pay for regardless of how much you use. Storage is $5 per 1k mins. The $0 per month number shown would be referring to the included minutes viewed of 0

OOnnyx Is anyone else experiencing problems with video deliverability? We have users ra...

1984 Ford Laser•6/11/25, 9:57 PM

Can you share a video an example?

11984 Ford Laser You have selected 50k minutes of storage, which you pay for regardless of how mu...

Tobias•6/11/25, 9:59 PM

For the others it shows the correct price, so this makes no sense

Tobias•6/11/25, 9:59 PM

This is the page.

Tobias•6/11/25, 9:59 PM

It clearly says, 0$ for 50k minutes, then the other prices.

1984 Ford Laser•6/11/25, 10:00 PM

Select custom, then set storage to lower number

1984 Ford Laser•6/11/25, 10:00 PM

I have no idea why its showing as $0

Tobias•6/11/25, 10:00 PM

The point is, it clearly said it's 0$, yet it suddenly billed me 250$.

Tobias•6/11/25, 10:00 PM

It says here, recurring 0$

TTobias The point is, it clearly said it's 0$, yet it suddenly billed me 250$.

1984 Ford Laser•6/11/25, 10:00 PM

Okay I can see that? File a billing support request

1984 Ford Laser•6/11/25, 10:01 PM

Make the change to avoid future charges and make a billing support request

Tobias•6/11/25, 10:02 PM

I know, that's not the issue since it was counted against the credits, so I won't file one.

I was just asking, why, surely it must not only be for me?

TTobias I know, that's not the issue since it was counted against the credits, so I won'...

1984 Ford Laser•6/11/25, 10:03 PM

You have credits available? Maybe that is why its showing as 0

Tobias•6/11/25, 10:03 PM

It was the same before I had credits

Tobias•6/11/25, 10:05 PM

All fine, it was just a question.

ajbeaven•6/11/25, 11:48 PM

@Tobias are you running an enterprise account? We are not. Where do you see the option to select storage capacity? This is what I see on the overview page:

Tobias•6/11/25, 11:49 PM

Nope, just a normal account. I guess just paying 5$ for workers doesn’t count as Enterprise :)

ajbeaven•6/11/25, 11:50 PM

I guess my account is borked then

Aajbeaven <@195181187994615810> are you running an enterprise account? We are not. Where d...

1984 Ford Laser•6/12/25, 8:52 AM

If you scroll to the bottom of your list of uploaded videos there will be a button to adjust storage

ajbeaven•6/12/25, 8:53 AM

Not for me, sadly:

Aajbeaven Not for me, sadly:

1984 Ford Laser•6/12/25, 8:55 AM

I mean the message is right there: '...please contact your account manager'

ajbeaven•6/12/25, 8:56 AM

I don't have an account manager because we're not an enterprise account.

ajbeaven•6/12/25, 8:58 AM

I have tried to send requests via normal support channels, about 10 or so over the last 6 months, but they're never answered. Probably leaving it to my non-existent account manager to pick up

Shin•6/12/25, 9:11 AM

Hi,
I'd appreciate if somebody educates me on Cloudflare Stream storage capacity.
My Cloudflare Stream dashboard shows
---
Storage Capacity
You have 54 videos in your Stream library.
You have 843 minutes of video content in your Stream library.
Your storage capacity is 3,000 minutes (72% remaining).
---
However, I received a warning email after uploading 30 minute video.
---
You are using 83% of your Stream storage capacity. Once you have used 100% of your storage, you will not be able to upload new videos to Stream.

You are subscribed for 3000 minutes of storage and you have 504 minutes remaining.

To add more storage, visit the Stream Dashboard.
---
Is Dashboard broken? Or is notification threshold broken?

Aajbeaven I have tried to send requests via normal support channels, about 10 or so over t...

1984 Ford Laser•6/12/25, 9:13 AM

Honestly yeah sounds like account is broken. Have you tried making a new one and seeing if that works?

ajbeaven•6/12/25, 9:14 AM

I mean, I could - but I really don't want to migrate all my websites to a new account if possible. Based on the other examples shown, like you say, there should just be a button

I am occasionally encountering a strange error while using Cloudflare Stream’s upload-via-link funct

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