PUBG MOBILE

The first and best battle royale!

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PUBG MOBILE

The first and best battle royale!

Join

questions

Simu

5/18/2025

Account got hacked

My account got scammed by scammer and I'm unable to claim it

Solution:

Hello @Simu, You have received responses to your queries multiple times already, and we have kindly reminded you to avoid posting duplicates. Please refrain from continuing this, or we may need to restrict your access to the #questions channel. Thank you!...

Jass10

5/17/2025

Ultimate royal

What time PUBG Ultimate Royale be unlocked on the North America server? How many hours in a day ?

Simu

5/17/2025

Dear moderater please help me

I mailed pubg but they replied this what should I do next 🙆🏻‍♂️

Solution:

You can refer to the response you received from the customer service. We are unfortunately unable to help you further through the community.

Xazio

5/17/2025

Will the leader in clan too get demoted once he gets inactive for a certain period of time

Solution:

Hello, @Monster! If a clan leader does not log into the game for 30 days, an active clan member can apply to become an acting leader. If a co-leader does not log into the game for 30 days, management privileges will be transferred to another player. Acting leader is someone who acts as a leader (but does not own the clan). If the previous leader becomes active again, that leader will replace the acting leader....

NO1rawrawraw

5/17/2025

Need help player throwing grenade

While prone when I try to use grenade and move at the same time my character throws the grenade

Solution:

Please report this issue from https://pubgmobile.live/support > Bug.

Acoustic

5/17/2025

Emulator

Which emulator can we use for pubg mobile? Without getting banned for using unauthorised ones ofc.

Solution:

The only recommended emulator is GameLoop: https://www.gameloop.com/.

منحوس

5/17/2025

Band

The 5991007198 player did a hacker unintentionally, and he is a loyal player to the game, please cancel the pande.

Solution:

If your account has been permanently suspended, please submit Appeal through https://pubgmobile.live/support.

Punchi

5/17/2025

Where do I find the dark brown ghillie suit?

I have been trying so long to get the “the chosen one” achievement but I just couldn’t find the dark brown ghillie suit Some people said it’s in vikendi while some say it’s in miramar I opened a ton of air drops in these both maps but I just couldn’t find it… Can someone please tell me the correct map to get it?...

Solution:

Sher and Stars are right. Ghillie Set (Dark Brown) is available in Vikendi. The probability of finding it in air drops is random....

SNOW

5/17/2025

Why does my joystick in PUBG Mobile move automatically without touching it?

Why does my joystick in PUBG Mobile move automatically without touching it? I'm facing an issue where it moves on its own for a few seconds. Is it a bug, ghost touch, or a control setting problem?

Solution:

Jahanzaib

5/17/2025

URGENT: PUBG Mobile Account Hacked – Proof & Recovery Request

Hey, I need help recovering my old PUBG Mobile account. It was hacked a while back — the hacker linked their FB/Twitter/Play Games. I still have full access to the original Gmail it was linked to, and I have solid proof (old screenshots + UC receipts) ready to provide. I tried support emails, the website, and even in-game help — nothing worked. Now I’m here, really hoping someone can assist me....

Solution:

Hello,@Jahanzaib ! Please submit a recovery request...

Hamed fardan

5/17/2025

Account recovery

Can i request for recovery of a account that hacked 4 years ago? I have all documents that's proof this account belongs to me...

Solution:

If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.

gs0078826

5/17/2025

Assets Button

Please add Assets button back in home.

Solution:

Hello @gs0078826 You are welcome to share your feedback directly with Tencent by submitting Feedback through https://pubgmobile.live/support....

Bauxitic

5/17/2025

This is a bug ，why ban me

First of all, I declare that I did not use any cheats or resource memory modifications. I played this game on May 15, 2025 at noon and entered the map of WoW. In my perspective, I can move without any restrictions, but I did not harm the enemy when shooting. After communicating with the opponent, I found that I have always been at the birth point in the opponent's perspective, and any throwing objects I use will appear near the birth point. Moreover, the enemy can only receive my damage in an un...

Solution:

Feel free to submit a ban appeal through https://pubgmobile.live/support. You can track the progress of your appeal from https://pubgmobile.live/status....

mye

5/16/2025

account recovery

hello, i need to know on the procedures how to get my account back. The problem is i accidentally deleted the linked account(twitter) so i cant logged in on but my pubg account were still there. Is there any other ways i can try to get it back? Please do help. Thank you. #questions...

Solution:

Do you have a second linked login method linked to your game account? We recommend you to contact the Twitter support for further assistance to recover your Twitter account first, if it does not help, you can try contacting the in-game customer service for further assistance.

Shotari

5/16/2025

account recovery (have proof of purchases and all previous account details)

Hello, I understand that it's not possible to unlink linked accounts in a single day. However, I left PUBG in 2022 and recently returned. When I tried to log back into my account, I found it empty. At first, I thought it was a bug, but after checking the ID, I discovered that my account name and flag had been changed to Jamaican. I also found that my Gmail account had been deleted. I noticed someone had tried to access it, and although they failed initially, I was ultimately unable to recover it. Afterward, the Gmail account that was linked to PUBG was completely deleted....

Solution:

Hello, @Shotari ! Please submit a recovery request for further assistance....

鬼(Gui)

5/16/2025

Premium crate mythic hair looks wrong from the back

Here’s the video

Solution:

Hello @鬼(Gui) You are welcome to share your feedback directly with Tencent by submitting Feedback through https://pubgmobile.live/support or you can submit Bug if you think it's a bug....

Dark Squad Gaming

5/16/2025

Website is real or fake?

Is ldshop.gg website is real for topup pubg mobile in-game UC? #questions...

Solution:

The only official website for purchases is through MidasBuy or in-game.

Punchi

5/16/2025

how do i get vouchers for the x suit

i am somehow already halfway to getting the new x suit but drawing the x suit plainly without any vouchers is so expensiveee how can I get more vouchers for drawing the x suit?...

Solution:

Hello @Punchi You can obtain vouchers from the Event Shop or wait for new events in the Deals section which might offer vouchers....

! Void

5/16/2025

Hacked account claim not approved

hi i have submited a claim from the in-game claim tool and it didn't work is there any like other ways of submitng a claim on my hacked account ??

Solution:

Please submit a recovery request for further assistance

丛雨酱

5/16/2025

Bug feedback

UID：51527279057 Name：丛雨酱 Any split-screen app can be triggered Is this a bug or a feature of the game?:Loopy:...

Solution:

Hello @丛雨酱 You can try submitting it as a Bug through https://pubgmobile.live/support, make sure to add the name of your device and the OS version into the description of the bug....

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PUBG MOBILE

The first and best battle royale!

PUBG MOBILE

The first and best battle royale!