Login issue
What kinda code they are talking about ? Im using my phone number to enter there's no option to send this so called code
Solution:
Please contact the in-game customer service for further assistance.
iPad Pro M5 stuck at 60 FPS in PUBG – When will 120 FPS be avalaible?
iPad Pro M5 stuck at 60 FPS in PUBG – When will 120 FPS be avalaible?
I’m using an iPad Pro M5, which has the hardware to easily support 120 FPS, but currently the game only allows 60 FPS. This is a bit frustrating because the device is extremely powerful and capable of smoother gameplay, especially in intense fights.
It would be amazing if the PUBG team could prioritize iPad Pro M5 optimization soon. :LoveRay: 😀...
Solution:
Hello @.
It supports only 60fps because it is a new device. Higher fps support should be added soon through patch updates or with the next version update....
Banned . This is unfair and wrong. Mocking and disrespecting players' accounts.
Banned. This is unfair and wrong. Mocking and disrespecting players' accounts.51438085775
Solution:
Hello, @Hamma3!
Accounts are suspended for violating PUBG MOBILE's terms of service.
Please use the Appeal option when trying to log into your account if you want to appeal your account suspension....
My accout was stolen and want I login It got banned for 10 year
Hello Admin / Moderator. The reason I'm reporting this for the second time is that I've registered a new account and searched for my old account. I found that the name and language had been changed to my nationality. And now my account has been banned for using a cheat program. Can you help me with this?
Solution:
Feel free to submit a ban appeal from https://pubgmobile.live/support > Appeal.
Please also keep in mind that as long as an account is found to be cheating it will be permanently banned, regardless of who was on the account at the time. It is your responsibility as the owner to ensure your account remains secure....
Safety observation period for 8 th time
Hello . Pubg mobile . Please i need a solution for the safety observation. I get safety observation period for 8 th time . So this boring me and my followers. Not any noob i kill him i get a safety observation. So kindly give me a solution for this
Solution:
Please reach out to the in-game customer service or send an email to service@pubgmobile.com for assistance.
My account was stolen.
They hacked the Facebook account that was linked to my PUBG account and unlinked it. Now, when I log in through Facebook, I'm asked to create a new account. I have receipts from the mail about the top-up. My account is over 7 years old, and even though I rarely play, I don't really want to lose it. I'd like to know the real chances of recovering it so I can understand whether it's worth fighting for.
Thank you in advance for your help...
Solution:
Firearm Combat Power Event Winners
Firearm Combat Power Pennant Event Winners were announced on 15/10/25. Later all winners are hidden. Kindly Announce the Winners of
Firearm Combat Power Pennant & G-Dragon Contest...
Solution:
Firearm Combat Power Pennant Event will be announced soon, they have been removed from the form due to internal reasons. This event has 20 winners.
PUBG MOBILE x G-DRAGON Community Event winners have been announced today....
Something wrong with my account Wrongfully Flagged as “High Risk”
I’m reaching out regarding my account being repeatedly flagged as “high risk” and banned without any valid reason
The issue only occurs on my account
my brother plays on the same PC and emulator (Gameloop) under his own account, and he has never had any problems or bans
On October 20, 2025, my account was banned for 1 day for “high risk”...
Solution:
Please reach out to the in-game customer service or send an email to service@pubgmobile.com for assistance.
