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questions

questions

Fps for Oneplus Nord 5

Does oneplus nord 5 supports 120 fps in pubgm (snapdragon 8s Gen 3)?
Solution:
Devices with the minimum hardware requirements of 120Hz display refresh rate, and Qualcomm Snapdragon 8+ Gen 1 or MediaTek Dimensity 9000 *, can access the 120 FPS option with Smooth graphics. If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You are also welcomed to share your feedback or suggestion directly to Tencent by submitting Feedback through https://pubgmobile.live/support....

Esport

Hello, I have a question about Pubg Mobile eastern Europe open qualification... When I have Poco F4 GT, can I use the physical triggers? Like those what are part of the mobile phone....
Solution:
Feel free to join the PUBG MOBILE Esports Discord server for any esports related queries. https://discord.gg/esportspubgm...
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Why my device fps is still capped at 60 fps in 2025?

Hello why are the devs gatekeeping 90 fps ? I mean snapdragon 8 gen 1 is more than capable of running 90 fps on pubg mobile in 2025 any device running a snapdragon 8 gen 1 should be allowed to have 90 fps option unlocked by default When i updated to 3.9 hub for some reason has extreme+ unlocked but locked in combat and lobby...
Solution:
You are welcome to share your feedback or suggestion directly to Tencent by submitting Feedback through https://pubgmobile.live/support.
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Request for Account Unban – Incorrect Ban on Emulator Use Only ( With Proofs ) ( Image )

Dear PUBG MOBILE Support Team, I hope this message finds you well. I appeal for Unban Claim but it has been rejected ...
Solution:
Please contact the customer service via in-game or by sending an email to service@pubgmobile.com for assistance.
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Unban my pubg mobile account

Dear PUBG Mobile Support Team, I am writing to appeal the ban on my PUBG Mobile account. I believe this ban is a mistake or misunderstanding. Kindly review my case and provide any information regarding the reason for this action. 🔹 Player ID: 5701059818 ...
Solution:
Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension. If your account is permanently suspended, you may also submit an Appeal request through the community support form....
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Subject: Request to Delete/Reset Creator Hub Account Due to Incorrect Region Selection

Dear PUBG Creator Hub Support Team, I would like to request the deletion or reset of my Creator Hub account because I mistakenly selected the wrong region during the application process (Asia – Iraq). I would like to reapply using the correct region. Email sending in private ...
Solution:
Feel free to use the "Contact Us" option at the top or join the Next Star Program community for any questions or if you require assistance.

My account was hacked and my phone number was changed.

I can still log in via Facebook, but I cannot change the phone number because the phone was formatted and the email was lost because I always log in via Facebook and do not care about the email, and when I contact support, I receive this message in the picture, even though it is the same phoneI have all the evidence that I own the account, including photos of old conversations, photos of previous names in the game, and also that I still have access to Facebook and many other pieces of evidence.W...
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PUBG Account Hacked – Need Urgent Help

Hello, I need urgent help. My PUBG MOBILE account was hacked. I tried all support websites and forms, but nothing worked. My Discord account is the same one linked to the hacked PUBG account....
Solution:
Hello, @Mhamid! To recover your account, please submit a recovery request through in-game by going to the login page and selecting: Help > Hacked Account & Other Account Issues > Account Recovery....

Recovery

If i send claim not from old device because is broken but all information is real does this affect the claim somehow?
Solution:
Hello, @Markus! It is recommended to submit an in-game account recovery request from the device you frequently use to log into your PUBG MOBILE account. You can also submit an account recovery request via the community support form....

Recovery

I send claim from the link 30min ago i dont get any message...
Solution:
You can expect to receive the results for your recovery request within 7 business days. You can follow the status of your request from https://pubgmobile.live/status....

Account hacked

My account was hacked/scammed All links deleted I have all proofs In game support i cant send claim Account is very expensive ...
Solution:
Hello, @Markus! To recover your account, please submit a recovery request through in-game by going to the login page and selecting: Help > Hacked Account & Other Account Issues > Account Recovery....

Log in problem

Hi, i have a problem with my account log in, so basically i changed email and now i can't link my socials cuse i need to wait 7 days so i tried to log in with my number and i don't see croatia anymore what should i do?
Solution:
521551369 was checked and found that the linked phone number is +49 17***11, which is from Germany (+49), not Croatia (+385) as described, @BrockFT. Please use the correct country code on the login page.

Will Rondo replace Sanhok in PMNC?

I would like to know the maps that will be played during the pmnc
Solution:
Hello, @n4bVAMPLESS! If you have any questions or concerns related to PUBG MOBILE Esports, feel free to share them in the PUBG MOBILE Esports Discord server: - https://discord.gg/esportspubgm...

Help me

- Issue Summary: My registered email account was permanently deleted, preventing me from receiving verification codes. I urgently need to update my account's email address to restore access. - Requested Action: Please link this new email address to my account: ...
Solution:
Hello, @Dano・Fighter! Please reach out to the in-game customer service for further assistance with this....
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cosmic burger space

how much space a single comic burger takes?
Solution:
Hello, @Ereh! The Cosmic Burger item does not take any space in your backpack....

Please reduce the vehicle volume of dodge cars.

The vehicle sounds of dodge cars are terribly loud to a point it annoying and irritating. Even with the volume slider turned down to 80 it’s not helping. The devs reduced the McLaren buggy noise. So I wanted to raise a ticket if it could be done to dodge cars as well. Even the new Shelby boss mustang Dacia is not so loud and irritating.
Solution:
Hello @Devil Wears Dior! You are welcome to share your feedback or suggestion directly with Tencent by submitting Feedback through https://pubgmobile.live/support....

conquerer

anyone know how much rating points i need to reach conquerer on kjrp and i cant see it because it shows only my server with highest rank which is middle east which is ace dom 11 and on kjrp im ace 4
Solution:
You can view today’s Conqueror Minimum Points by pressing on the tier icon in “Season” and make an estimate for tomorrow’s minimum required points to get Conqueror rank. If you are not able to do this you can ask other players who are also in the KRJP server to help you, like JavedKhan suggested. We have a https://discord.com/channels/393088095840370689/1092961795674738770 thread. You can mention the mode and perspective and ask another player politely if they can help you. You can also ping the KRJP role as long as you don't do it frequently....

Hacked account

My phone was hacked and I am willing to provide all the details to pubg mobile but my claim from account recovery tool doesnt get claimed. they tell me to claim it from regular device, since i shared my account with two of my friends and I tried with their device too but it doesnt get claimed and I tried emailing pubgmobile support team to atleast tell me which is the regular device but they failed to help me on that. So is it impossible for me to get my account back and stop asking help to sup...
Solution:
To recover your account, please submit a recovery request through in-game by going to the login page and selecting: Help > Hacked Account & Other Account Issues > Account Recovery. Make sure to submit the request from a familiar device and provide all required and accurate information....

I demand #Ban proof fo what bases you ban me.

Hello, I received a 10-year ban on my account without any valid reason. I have never used any cheats, hacks, or violated your rules. I kindly request you to review my account again and lift the ban. I'm a fair and honest player, and I strongly believe this was a mistake made by your system. ...
Solution:
Feel free to submit a ban appeal from https://pubgmobile.live/support > Appeal.
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