Account hacked and banned - Honest request (UID: 51204985169)
Hello PUBG Mobile Support,
My account (UID: 51204985169) was hacked. The hacker changed my name to "scamerpubg".
In panic, I used a cheat tool once — not to gain advantage, but only to force the hacker out and stop them from using my account. I now understand this was wrong....
Solution:
Accounts are suspended for violating PUBG MOBILE's terms of service, whether it was done by the owner or someone else that has compromised your account. If your account has been permanently suspended, please submit Appeal through https://pubgmobile.live/support.
And for non-permanent suspensions, submit an account ban appeal by logging into your account and selecting File Claim....
message from : <@826524337443176468>
hello , i was away from PUBG for umm few months , 3 or 4 i think , importantly when i came back i used the gmail/phone number link to login to my account and when i enterd my account i was shocked to see ( this account does not exist ) like i am entering a wrong gmail , i told myself that i somehow forgot the password and and , but i tried everything possible and i could not enter using the gmail/phone number link , in the end i used Twitter to log in to my account , and here i took the shock , my account's gmail was changed , which means someone hacked my account .. HOW ? my friend list got deleted and my UC got spent ... HOW ? i mean to change the gmail to get the code right ? HOW ? i never gave anyone my gmail , i gave my pubg's twitter link to someone to use it while i am away but i never gave them any of my gmails or even the phone/gmail link , i could change the hacker's gmail using my phone number , and this was the fake gmail ... i just wanna know how it happend so i can protect my account in the future in another way other than that secondary phone protection
( the fake gmail is the one in the photo , also sorry some of the content is in arabic )
i am getting crazy trying to find any way someone could enter my pubg account through the gmail/phone number link AND change the gmail
Thanks
ID : 5238151249 (if needed)...
Solution:
Internet Unstable??
I switched to Wi-Fi and data and played matches and it was fine don’t know why this message keeps popping up?
Solution:
request rejected
account hacked recap:
https://pubgmobile.live/support : rejected
account recovery ingame : rejected
contact email support service@pubgmobile.com: rejected
...
Solution:
If your request on the sheet and the in-game recovery tools are both rejected, then you need to reach out to the in-game customer service directly if you still require assistance.
Please note that your ticket will be declined if you are unable to accurately provide all the information that the form requested from you, or that it does not match with what they have. In this case, you will have to cross-check and keep trying....
Is ranked arena only for mobile players??
Matchmaking isn't working on the emulator!!
Solution:
Emulator players are only matched with other emulator players. Match making duration depends on how many players are currently matching/playing in that specific mode, map, perspective combination and timing in your selected server, especially for emulators, if there are not enough players, your match making time will be longer than usual.
If you are unable to get into a match, please try again in a different time or consider playing the game in the mobile version instead....
