Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of PUBG MOBILE's terms of service and will result in an account suspension.
Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics. If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit this form to request 90 FPS support on your device.
There isn't a specific time you should wait for. However, if your request to enable 90 FPS support on your device gets approved, it will be mentioned in the update notes.
If you are not able to access your account because it is hacked or compromised, please reach out to the customer service through the login menu of the game using the Help option located at the right side of the screen. You can submit an account recovery request through there.
If you have submitted an Account Recovery Claim in-game, you can expect to receive a response within 14 days after submitting a request. If you do not receive a response within 14 days, you can let us know here.
If you have submitted an Account Recovery Claim in-game, you can expect to receive a response within 14 days after submitting a request. If you do not receive a response within 14 days, you can let us know here.
This is a scammer who will attempt to steal your account. Please never share your personal account information with anyone and refer to this announcement: questions
This means that the information you provided to the customer service is not accurate. If you are not able to provide them the accurate and required information, it is not possible to confirm that you are the owner of the account. You will need to contact the customer service again and make sure that you provide them with all the required and accurate information.
Please contact the customer service regarding hacked or compromised accounts as we are unfortunately unable to help you with account related issues any further through the community.
You can expect to receive a response within 14 days after submitting an Account Recovery request. If you do not receive a response within 14 days, you can let us know here.
Hey guys, is it possible to edit the GLIDE button for the event elsewhere on my screen? It seems to be in the way whenever I try to rotate my pov which makes my gameplay much more complicated.
The email for the customer service is service@pubgmobile.com. However, the only recommended way to contact the customer service is through inside the game.
Please do not share images that contain personal information, @Behzat Ç.. If you have already submitted an Account Recovery request then you need to wait until you receive a response from the customer service in order to submit a new request.
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