PUBG MOBILE Community - Answer Overflow

8/13/2025

My account got hacked, and it tells me to wait 3 months to request help.”

Hello, my account was hacked. The system says I must wait 3 months to submit a request, but I am the real owner. Please remove the cooldown. Ticket ID: 747598430844310304 UID: 51469872677 #feedback #pubg-mobile...

Solution:

You can submit a recovery request from https://pubgmobile.live/support > Recovery.

𝕥𝑜𝑜𝐎ᒪᗪ

8/13/2025

What are the best smg and Ar??

I'm in platinum 1

Solution:

Feel free to use the https://discord.com/channels/393088095840370689/481199545858916393 channel for discussions.

nora

8/13/2025

Purchase error

I purchased 60 UC today on my account which I never had an issue with. The amount was deducted from my balance but I didn't receive my purchase and it said purchase unsuccessful. I haven't received my UC but my money is gone. Please let me know if you want photo evidence or transaction/user ID...

Solution:

You can report the "customer service tab not loading" issue from https://pubgmobile.live/support > Bug. In the mean time, send an email to service@pubgmobile.com for assistance with your purchase issue. They should respond to you within 7 business days....

🦇

8/13/2025

My pubg account got hacked

#questions recently got hacked even when i had 2f, pretty insane how i get hacked at the moment when i've started spending money on this game and all of a sudden, its gone, could someone guide me on how i could retrieve my account? #questions...

Solution:

Hello @🦇 If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support....

MrsGodl1ke

8/13/2025

My account was stolen

I've been playing the game since 2020, there were replenishments of the game balance in the amount of more than 3k$. my account was stolen and sold and I do not have access to it. I applied to support three times, wrote a message to the mail, they told me to wait for 5 working days. I have already tried to apply for recovery inside the game 6 times - it gives an error 30400044 and rejects the application, allegedly I submit it not from the main device, but I have been playing on it for 4 years....

Solution:

We cannot help you any further through the community if your recovery request submitted through https://pubgmobile.live/support was rejected/ineligible. You will need to reach out to the customer service via in-game or by sending an email to service@pubgmobile.com if you still require assistance or for any questions....

CORAZON GAMING

8/13/2025

Facebook login not working.

I try many time to login my account by facebook. But it Won't work. Give me solution.

Nova

8/13/2025

How to unlink TikTok account from creator hub

I linked my TikTok account to Creator Hub but I didn’t find my region, and now it says it’s under review. Can I unlink it? If yes, how? Thanks!

Solution:

If you have any questions regarding Creator Hub, please contact customer service or the relevant team for further assistance.

skyface

8/13/2025

Is banPan activated ??

Everyday, i report at least 50 cheaters with wallahack and speedhack, but no one is banned after review by a real examinator lmao

Sab3awi

8/12/2025

unband my account

My account was suspended, and I wasn't logged in when it was suspended. No one was logged in. I'm requesting that the ban be lifted. id : 5203719725 Email: ayhamabuawwad0@gmail.com You can contact me via my email....

Solution:

Accounts are suspended for violating PUBG MOBILE's terms of service, whether it was done by the owner or someone else that has compromised your account. If your account has been permanently suspended, please submit Appeal through https://pubgmobile.live/support. And for non-permanent suspensions, submit an account ban appeal by logging into your account and selecting File Claim....

Polly💜

8/12/2025

Unable to launch the game on a phone.

So, I downloaded PUBG mobile today on my phone (iPhone 11), and when I tried launching the game, Ao some communication appeared on my screen that I don’t have enough storage, even though I still have some storage left. And I don’t know what to do. Anybody has any idea? Cause I don’t know where else to report this issue...

Solution:

That's probably not enough. Please try clearing a few gigabytes

TOXIC

8/12/2025

August rewards

I didn't get my reward for August, I mean the reward for reporting cheaters' live streams #questions...

Solution:

Looks like you've received an answer here: https://discord.com/channels/393088095840370689/1384463163977760838/1406059226865860781

Markus

8/12/2025

Real or not

Kinda sus

Solution:

Hello @Markus This is a scammer. Please block him and report him to Discord. Do not share any personal information with him...

Veronica 🩷

8/12/2025

Is this site trustworthy?

I wanted to join the Next Star Program, but I’m scared to sign in without knowing if its the right site or not 🫣

Solution:

https://sg.creatorhub.pubgmobile.com/ is the official link for the CreatorHub.

Markus

8/12/2025

Recovery

My claim was N/A Now rejected I dont get any message I waited 7 days for nothing My account was spented 15k€ and 3 years of work i send them all proofs and they just ignore it all f... them all...

Solution:

If both of your requests on Google form and the in-game recovery tool are both rejected, then you need to reach out to the in-game customer service directly if you still require assistance. Please note that your ticket will be declined if you are unable to accurately provide all the information that the form requested from you, or that it does not match with what they have. In this case, you will have to cross-check and keep trying....

Mtiby

8/12/2025

Need Your Support to Get My PUBG Account Back

Hey friends, my PUBG account was stolen through fraud . I’ve provided all the evidence to the company, but the process is going slowly. I really love the game and this account means a lot to me. If anyone knows a faster way or can help, please reach out. Your support would mean the world to me .

Solution:

If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.

3 sad pun names

8/12/2025

My account was hacked

My account was hacked through the game, and the hacker linked their own phone number and email to it. I have submitted many complaints, some were rejected via email and through the game’s support. Currently, only one complaint is still being processed. My question is: I was able to recover the Twitter account linked to my game account, but I am not getting any response from PUBG support. I have provided the account creation date, old receipts, the usernames I used for 6 months, two emails linked to the account, and two phone numbers that were linked before the hacker took over. ...

Solution:

If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.

Markus

8/12/2025

Recovery

Hello what N/A means i rcovery

Solution:

N/A means there is a status available but it falls outside of the regular cases and is not covered by the automatic status update. You will receive an email and the N/A will be manually updated, we kindly ask for your patience in the meantime.

xMedusa

8/12/2025

I Cannot Create a Request

Hello Good Evening, Good Luck, my account was stolen from me by sending a form on May 15th. They told me to wait 90 days to send a form and that day has passed. Now I can't make a request. The game doesn't recognize my device. What should I do? Please help.

Solution:

If both of your requests on Google form and the in-game recovery tool are both rejected, then you need to reach out to the in-game customer service directly if you still require assistance. Please note that your ticket will be declined if you are unable to accurately provide all the information that the form requested from you, or that it does not match with what they have. In this case, you will have to cross-check and keep trying....

nyx

8/12/2025

account recovery

I recently submitted the recovery form via Google Docs as instructed, but it was rejected with no explanation despite providing every piece of requested evidence. My old account is still in their database, hasn’t been played since 2024, and could be recovered. While the current IGN has been changed by the hacker, the account’s “Moments” section still clearly shows my original IGN 『メnyxメ』 in past posts, including a pair-up username with my friend that is still visible. When I try to submit an in-game claim, I get: “Unusual activity has been detected in your current environment. Please file the claim using a regular device.” I no longer have access to my old device from 2019–2022, so I cannot use that method....

Solution:

If both of your requests on Google form and the in-game recovery tool are both rejected, then you need to reach out to the in-game customer service directly if you still require assistance. Please note that your ticket will be declined if you are unable to accurately provide all the information that the form requested from you, or that it does not match with what they have. In this case, you will have to cross-check and keep trying....

Arash

8/12/2025

Account recovery

Ok let me get this straight so it’s easy to understand my account was banned because of it being stolen using some phishing website that was offering free stuff, which ended up him trying to log into my accounts so I didn’t let him even tho I changed my twitter password multiple times he still managed to get in, time has passed and he banned the acc due to him not being able to get access to it again ...

Solution:

If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.

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PUBG MOBILE

The first and best battle royale!

PUBG MOBILE

The first and best battle royale!

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PUBG MOBILE

The first and best battle royale!

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